Issue
The indoor unit
makes noises
Both the indoor
unit and outdoor
unit make
noises
The outdoor unit
makes noises
Dust is emitted
from either the
indoor or outdoor
unit
The unit emits
a bad odor
The fan of the
outdoor unit does
not operate
Operation
is erratic,
unpredictable
, or unit is
unresponsive
NOTE: If problem persists, contact a local dealer or your nearest customer service
center. Provide them with a detailed description of the unit malfunction as well as your
model number.
Page 15
Possible Causes
A rushing air sound may occur when the louver
resets its position.
A squeaking sound may occur after running the unit in
HEAT mode due to expansion and contraction of the
unit's plastic parts.
Low hissing sound during operation: This is normal and
is caused by refrigerant gas flowing through both
indoor and outdoor units.
Low hissing sound when the system starts, has just
stopped running, or is defrosting: This noise is normal and
is caused by the refrigerant gas stopping or changing
direction.
Squeaking sound: Normal expansion and contraction of
plastic and metal parts caused by temperature changes
during operation can cause squeaking noises.
The unit will make different sounds based on its
current operating mode.
The unit may accumulate dust during extended periods of
non-use, which will be emitted when the unit is turned on.
This can be mitigated by covering the unit during long
periods of inactivity.
The unit may absorb odors from the environment
(such as furniture, cooking, cigarettes, etc.) which will
be emitted during operations.
The unit's filters have become moldy and should be cleaned.
During operation, the fan speed is controlled to
optimize product operation.
Interference from cell phone towers and remote boosters
may cause the unit to malfunction.
In this case, try the following:
• Disconnect the power, then reconnect.
• Press ON/OFF button on remote control to restart operation.