Troubleshooting - ECOVACS ROBOTICS DEEBOT OZMO 950 Manuel D'instructions

6. Troubleshooting

No. Malfunction
1 DEEBOT is not charging.
DEEBOT cannot return to the
2
Docking Station.
DEEBOT gets stuck while
3
working and stops.
DEEBOT returns to the
4 Docking Station before it has
finished cleaning.
EN 24
Possible Causes
DEEBOT is not switched ON.
DEEBOT has not connected to the Docking
Station.
The Power Cord is not connected to the
Docking Station.
The battery is completely discharged.
Make sure the Docking Station is connected
to the power supply.
The Docking Station is not correctly placed.
DEEBOT is tangled with something on the floor
(electrical wires, curtains, carpet fringing, etc.).
When the battery gets low, DEEBOT
automatically switches to Return to Charger
Mode and returns to the Docking Station to
recharge itself.
Working time varies according to floor
surface, room complexity and the Cleaning
Mode selected.
Solutions
Switch ON DEEBOT.
Be sure that the robot's Charging Contacts have
connected to the Docking Station Pins.
Make sure the Power Cord is firmly connected to the
Docking Station.
Re-activate the battery. Switch ON. Place DEEBOT on
the Docking Station by hand, remove after charging for 3
minutes, repeat 3 times; then charge normally.
The Docking Station is not connected to the power
supply.
Refer to section 3.2 to correctly place the Docking
Station.
DEEBOT will try various ways to free itself. If it is
unsuccessful, manually remove the obstacles and restart.
This is normal. No solution necessary.
This is normal. No solution necessary.