Troubleshooting - ECOVACS ROBOTICS DEEBOT 4 Manuel De L'utilisateur

5. Troubleshooting

Please use this chart to troubleshoot common problems using DEEBOT 4.
No. Malfunction
DEEBOT 4 will not
1
charge.
DEEBOT 4 gets into
2 trouble while working
and stops.
DEEBOT 4 cleans
for a shorter time
3
per charge in some
areas.
DEEBOT 4 will not
4 clean automatically at
scheduled time.
16
EN
Possible Causes
DEEBOT 4 is not powered
ON.
DEEBOT 4 has not made
a connection with the
Charging Dock.
Charging Dock is unplugged
while DEEBOT 4 is powered
ON, which causes battery
consumption.
The battery is completely
discharged.
DEEBOT 4 is tangled with
something on the floor
(electrical cords, drooping
curtains, area rug fringe
etc).
Working time varies
according to floor surface,
room complexity and the
selected Cleaning Mode.
Intelligent Scheduling
function is cancelled.
DEEBOT 4 is powered
OFF.
DEEBOT 4's battery is low.
DEEBOT 4's Suction
Intake is blocked and/or its
components are tangled
with debris.
Solutions
Press and hold AUTO Mode Button for
3 seconds to power ON DEEBOT 4
then charge.
Be sure that DEEBOT 4 has made
a connection with the Charging
Dock Pins. You may move the robot
manually to make the connection if
necessary.
Plug in the Charging Dock and
ensure DEEBOT 4 is powered ON.
Keep DEEBOT 4 on the Charging
Dock to make sure it has a full
battery to work at any time.
Re-activate the battery. Place
DEEBOT 4 on the Charging Dock
by hand, remove after charging for 3
minutes, repeat 3 times; then charge
normally.
DEEBOT 4 will try various ways
to get itself out of trouble. If it is
unsuccessful, manually remove the
obstacles and restart.
This is normal. No solution
necessary.
Please refer to section 3.3 Intelligent
Scheduling for details.
Power ON DEEBOT 4.
Keep DEEBOT 4 powered ON and
on the Charging Dock to make sure
it has a full battery to work at any
time.
Turn DEEBOT 4's power OFF, clean
the Dust Bin, and invert the robot.
Clean DEEBOT 4's Suction Intake
and Side Brushes.