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Appendix B Services à la clientèle
Customer care
Technical
Expert business hour technical support, including help
with product configuration, circuit qualification, and
assistance
complete network trouble sectionalization is provided with
(business
your product
(see"Assistance technique" on page
6). For
hour)
around-the-clock support, 7x24 technical assistance may
be purchased through Global Services and Solutions
FleetCare program (see
"Product support" on page
66).
Instrument
Our service centers provide repair, calibration and
upgrade services for under warranty equipment. Acterna
repair
understands the impact of equipment down time on oper-
ations and is staffed to ensure a quick turnaround. Avail-
able services include the following:
Product Repair — All equipment returned for service is
tested to the same rigorous standards as newly manufac-
tured equipment. This ensures products meet all
published specifications, including any applicable product
updates.
Calibration — Acterna's calibration methods are ISO
9001 approved and based on NIST standards.
Factory Upgrades — Any unit returned for a hardware
feature enhancement will also receive applicable product
updates and will be thoroughly tested, ensuring peak
performance of the complete feature set.
Additional repair, calibration and upgrade services are
available for purchase through Global Services and Solu-
tions (see
"Product support" on page
66).
Retour des
Pour chaque appareil expédié à Acterna pour réparation,
joignez une étiquette indiquant les informations suivantes:
équipements
– Nom, adresse et numéro de téléphone du
propriétaire.
– Numéro de série, type de produit et modèle.
DSAM Product Family Quick-Start Guide Rev. C
59
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