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Appendix B Services à la clientèle
Global services and solutions
methodologies to facilitate the integration of systems prod-
ucts into customers' environments. Basic Service for
Systems encompasses system deployment, training, soft-
ware upgrades, technical assistance and repair. This
service is subject to availability, please visit www.jdsu.com
or contact Customer Care for additional information.
Training
Acterna delivers training in instructor-led or alternative
learning formats that are flexible, convenient, and timely.
Our training solutions portfolio consists of network-specific
test and management tools for optical transport, cable,
access, data, and wireless environments.
Instructor-led
Public courses (Acterna sites)
training:
Public courses help participants quickly acquire funda-
mental skills or broaden their communications knowledge
with advanced instruction. Our courses deliver the ideal
mix of theory and practice.
On-site training (Customer site)
Acterna provides practical, customized instruction at the
customer's designated site. Whether your goal is to
shorten turn-up times or increase operation-wide effi-
ciency, on-site training can be a cost-effective way to train
from one to 10 participants. Prior to training, the instructor
contacts the customer to ensure the course content is
aligned with the organization's training needs. We conduct
step-by-step reviews of current technologies and products
to help both new and experienced technicians translate
theory into practical, hands-on expertise.
When scheduling an on-site course, please note that
Acterna requires a minimum commitment of two consecu-
tive days of training. Courses that are only one day in
duration may either be paired with another course for a
minimum total of two training days, or presented on two
consecutive days to different groups of participants.
DSAM Product Family Quick-Start Guide Rev. C
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