Appendix B Services À La Clientèle; About Our Services; Customer Care - JDSU Wavetek Série Guide De Démarrage

Appendix B Services à la clientèle

About our services

About our services

Customer care

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Acterna offers an unmatched portfolio of services to
deploy, support and innovate purchased equipment
through its Customer Care and Global Services and Solu-
tions organizations. Customer Care is standard with every
product sale and consists of business hour technical
assistance, in-warranty repair, calibration, and upgrade
services. Global Services and Solutions provides profes-
sional services to optimize product capabilities and maxi-
mize efficiencies, including field engineering and
deployment, technical training, product support,
consulting and custom software development. Together
these organizations supply the services necessary
successfully utilize purchased equipment.
Customer Care is accompanied with the sale of every
Acterna product. Customer Care services include:
– Needs Analysis on Products and Services
– Comprehensive Product and Service Literature
– Pre-Sales Consulting
– Technical Assistance (Business Hour)
– Instrument Repair (Under Warranty Repair and Cali-
bration Services)
– Immediate Return Authorizations
Contact a Customer Care representative through your
local distributor or by accessing www.jdsu.com for infor-
mation on upgrades, calibration, warranty policies or any
of Global Services and Solutions offerings. Representa-
tives also provide assistance with product repairs and
returns.
DSAM Product Family Quick-Start Guide Rev. C