Consulting Services - JDSU Wavetek Série Guide De Démarrage

Appendix B Services à la clientèle
Global services and solutions
FleetCare — Designed for customers with ten or more
Acterna products, FleetCare extends each product's initial
factory warranty to include repair parts, labor and one-way
shipping. FleetCare allows customers to upgrade the base
package with a variety of options, including Calibration
Plans, Calibration Plan with Manager, Loaners, 7x24
Technical Assistance and Software Enhancement Agree-
ments.
Software Enhancement Agreements — In response to
new developments in technology, Acterna continually
upgrades and revises the software that drives many of its
products. Software Enhancement Agreements automati-
cally ships the latest software revisions, releases and
upgrades to ensure products are operating at the most
technologically advanced level.
Product Maintenance Agreements — Yearly repair and
calibration maintenance agreements simplify billing and
help ensure equipment is always operating at optimum
levels. Product maintenance agreements can be used to
extend a current warranty or provide protection for out-of-
warranty units.
Repair Pricing Options — For out-of-warranty repairs,
Acterna offers two additional pricing options: time and
material pricing and flat rate pricing. Under time and mate-
rial pricing, customers are billed for the actual cost of the
repair, making this a cost-effective method for minor
repairs. Under flat rate pricing, customers pay a fixed
service charge to repair unit failures (excluding damage or
abuse).
Consulting
To quickly improve our customer's efficiency and produc-
tivity, Acterna offers personalized consulting programs
services
designed to meet specific client needs. Our consulting
staff will work as part of your team, providing a valuable
blend of subject matter proficiency, an in-depth test and
measurement systems perspective, and trusted telecom-
munications industry vision.
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