Troubleshooting - Sage the Barista Pro Guide Rapide

Troubleshooting

PROBLEM
Water does not flow
from the group head.
No hot water.
Espresso only drips
from the portafilter
spouts or not at all.
Water doesn't come
through (the machine
makes loud noise).
22
POSSIBLE CAUSES
• Water tank is empty.
• Water tank is not fully inserted
and locked into position.
• Machine needs to be descaled. • Perform descale cycle.
• Coffee is ground too finely
and/or too much coffee in filter
basket and/or over tamping
and/or filter basket is blocked.
• Coffee is ground too finely.
• Too much coffee in the filter
basket.
• Coffee tamped too firmly.
• Water tank is empty.
• Water tank is not fully inserted
and locked into position.
• The filter basket may be
blocked.
• Machine needs to be descaled. • Perform descale cycle.
• Water tank is empty or water
level is below MIN.
WHAT TO DO
• Fill tank.
• Push water tank down completely
to lock into place.
• See below, 'Espresso only drips
from the portafilter spouts or not
at all'.
• Use slightly coarser grind.
Refer to 'Setting the Grind Size',
page 12 and 'Over Extraction',
page 14.
• Lower dose of coffee.
Refer to 'Dosing', page 12 and
'Over Extraction', page 14.
• After tamping, trim the coffee
doseusing the Razor
trimming tool.
• Tamp between or 15–20kg of
pressure.
• Fill tank.
• Push water tank down completely
to lock into place.
• Use the pin on the end of the
provided cleaning tool to unblock
the hole(s).
• If the hole(s) remain blocked,
dissolve a cleaning tablet in hot
water and soak filter basket and
portafilter in solution for approx.
20 minutes. Rinse thoroughly.
• Fill tank.
dose
™