Troubleshooting - Sage the Dual Boiler Guide Rapide

PAGE HEADER.....

TROUBLESHOOTING

PROBLEM
The Hot Water LED
flashes when the
machine is turned On.
The Steam LED
flashes when the
machine is turned On.
Water does not flow
from the group head.
FILL TANK displayed
on LCD, but water
tank is full.
No Steam or Hot
Water.
No Hot Water.
No Steam.
The machine is 'On'
but ceases to operate.
Steam pouring out of
group head.
POSSIBLE CAUSES
• Hot Water dial is open.
• Steam Lever is open.
• Machine has not
reached operating
temperature.
• Water tank is empty.
• Water tank not fully
inserted & locked.
• Water tank is not fully
inserted and locked into
position.
• Machine is not turned on.
• Water tank is empty.
• Steam Wand is blocked.
WHAT TO DO
Turn the Hot Water dial to the
CLOSED position.
Move the Steam Lever to the
CLOSED position.
Allow time for the machine to reach
operating temperature. The POWER
light will stop flashing when machine
is ready.
Fill Tank.
Push water tank in fully and close
the latch.
Push water tank in fully and close
the latch.
Ensure the machine is plugged in,
switched On at the power outlet and
the POWER button is On.
Fill water tank.
Use the pin on the cleaning tool to
clear the holes. If the steam wand
continues to be blocked remove the tip
of the steam wand using the spanner in
the cleaning tool and soak in hot water.
Turn machine Off. Wait for 60 minutes
and turn machine back On.
If problem persists, call Sage
Customer Service UK.
Turn machine Off. Wait for 60 minutes
and turn machine back On.
If problem persists, call Sage
Customer Service UK.
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