Troubleshooting - ECOVACS ROBOTICS Deebot N79SE Manuel De L'utilisateur

Please use this chart to troubleshoot common problems using DEEBOT.
No. Malfunction
DEEBOT will not
1
charge.
DEEBOT gets into
2 trouble while working
and stops.
DEEBOT returns to
the Charging Dock
3
before it finishes
cleaning.
Possible Causes
DEEBOT is not powered
ON.
DEEBOT has not made a
connection with the Charging
Dock.
Charging Dock is unplugged
while DEEBOT is powered
ON, which causes battery
consumption.
DEEBOT is tangled with
something on the floor
(electrical cords, drooping
curtains, carpet fringe etc.).
Side Brush is stuck or the
rotation speed of the Side
Brush decreases.
Main Brush is stuck or the
rotation speed of the Main
Brush decreases.
When battery power gets
low, DEEBOT automatically
switches to Return to
Charger Mode and returns
to the Charging Dock to
recharge itself.
Working time varies
according to floor surface,
room complexity and the
selected Cleaning Mode.

5. Troubleshooting

Solutions
Press and hold AUTO Mode Button on
DEEBOT to power ON.
Be sure that DEEBOT's Charging
Contacts have made a connection
with the Charging Dock Pins. You may
move the robot manually to make the
connection if necessary.
Plug in the Charging Dock and ensure
DEEBOT is powered ON. Keep
DEEBOT on the Charging Dock to
make sure it has a full battery to work
at any time.
DEEBOT will try various ways
to get itself out of trouble. If it is
unsuccessful, manually remove the
obstacles and restart.
Remove the debris tangled around
the Side Brush. If the Side Brush
still rotates slowly, contact Customer
Service.
Remove the debris tangled around the
Main Brush with the provided Multi-
Function Cleaning Tool. If the Main
Brush still rotates slowly, contact
Customer Service.
This is normal. No solution necessary.
This is normal. No solution necessary.
23
EN