After-Sales Service And Guarantee - Pando PHB-961 Manuel D'utilisation

INOXPAN S.L.

12. AFTER-SALES SERVICE AND GUARANTEE

INOXPAN S.L., thank you for choosing our brand and for trusting a Pando product, standard of Quality,
Design & Innovation, a brand honouring his origins and commitments.
TERMS OF THIS WARRANTY:
This product comes with a warranty of 3 year as from the date of purchase covering all product defect
affecting its performance. To validate the same is mandatory to apply the purchasing invoice or buying ticket
before the official Customer Service engineer.
During the above mentioned period, the Company pledge to repair or replace at no cost any defective part
whose cause is due to vice or manufacturing product flaw to make it work fine again, as well as the
necessary labour cost and expenses involved in said repairing or replacement.
PANDO WARRANTY EXEMPTIONS:
It shall not be covered by the warranty or may be cause of cancelation of such, any of the following case
scenarios, thus being the user the one taking charge of any material cost, labour and customer service
travel expenses:
- Installation or performing reviews, cleaning or maintenance.
- If the installation of the device has not been carried out by Authorized Specialist Professional personnel or
Pando Official Technical Service personnel, who meet the requirements of the safety standards and
electrical power regulations.
- Whenever the product is orientated to commercial or non-residential use, to which it is not made for.
- Product malfunction caused by not following the instructions, recommendations and/or norms shown in the
appliance manuals.
- Malfunctions or problems caused by an inadequate installation, or by not having the necessary free spaces
in the furniture and indicated in the installation manual, for adequate ventilation of the product.
- Issues and faults produced by carriage or moves, and/or product handling by non-authorised personnel to
this company or the brand Pando.
- Bumps, dents, scratches, or broken glasses
- Other alien bodies present in the interior or exterior of the product
- That the technician does not have easy access to the product, because there are elements that prevent its
easy and safe access. All necessary means to access by the Pando authorised engineer shall be on account
and responsibility of the user.
- Wiring inadequate handling of external electric cable.
- Wear and tear aesthetical parts, such as light screens, lamps, trays, grills, guides.
- Rust, burns, stains or colour changes in the body, door, accessories or interior cavity caused by improper
maintenance or use, or by improper application or unprotected exposure to corrosive elements such as
cleaning products not recommended by the manufacturer and inappropriate.
- Issues or malfunction produced by variations of main supply, or natural and random causes from weather
or geological origin, as storms, lightning, earthquakes, floods, etc.
- Products whose origin is resale, used appliance, or displays with more than two years since their date of
manufacturing.
INOXPAN, S.L., Remains expressly excluded from any liability over any eventual damage any direct or
indirect to persons or materials produced by inadequate product handling and use.
Official Pando Customer Service Contact Details:
ESPAÑA, PORTUGAL Y ANDORRA:
ES
www.pando.es/asistencia-tecnica/
OTROS PAÍSES:
EN
https://www.pando.es/en/after-sales-services/
FR
https://www.pando.es/fr/service-apres-vente/
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