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Section 8 Troubleshooting
Problem
No current output
Incorrect current output
No relay activation
Secure Digital Memory (SD) card not
recognized by the controller
Information not saving, or not saving
properly to the SD card.
Resolution
Verify current output configuration.
Test current output signal using the Test/Maintenance
submenu. Input a current value and verify the output
signal at the controller connections.
Contact Technical Support.
Verify current output configuration.
Test current output signal using the Test/Maintenance
submenu. Input a current value and verify the output
signal at the controller connections. If the output is
incorrect, perform an output calibration.
Make sure relay connections are secure.
If using an external power source, make sure the relay
wiring is correct.
Make sure the relay configuration is correct.
Test the relay activation through the Test/Maintenance
menu. The relay should energize and de-energize as
selected.
Make sure the controller is not in calibration mode and
that the relay is not being held.
Reset the Overfeed Timer to make sure the timer has
not expired.
Make sure the SD card is properly oriented. The copper
traces should face toward the controller display.
Make sure the SD card is fully seated in the slot and the
spring lock is engaged.
Make sure the SD card is properly formatted with a Fat
32 format. The MMC format is not supported. Follow the
instructions of the card manufacturer to format the SD
card on a PC.
Make sure the card is not larger than 32 GB.
Make sure an SD card is being used. Other types of
cards (such as xSD, micro SD, mini SD) will not work
properly.
Make sure the SD card is properly formatted with the
FAT 32 format. The MMC format is not supported.
Follow the instructions of the card manufacturer to
format the SD card on a PC.
If the SD card has previously been in use, format the
card with the Fat 32 format, install the card in the
controller, and try downloading files.
Try a different SD card.
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