Troubleshooting; Try These Solutions First; Other Solutions - Bose SLEEPBUDS Notice D'utilisation

TRY THESE SOLUTIONS FIRST

If you experience problems with your sleepbuds™, try these solutions first:
• Place the sleepbuds™ in the charging case (see page 14) and remove them
(see page 13).
• Close and open the charging case, then check the state of the status indicators
(see page 22).
• Charge the charging case (see page 20) and sleepbuds™ (see page 18).
• Move your mobile device closer to the sleepbuds™ (within 30 ft. or 9 m) and away
from any interference or obstructions.
• Make sure that your device supports Bluetooth® Low Energy (also called Bluetooth
Smart). All devices that are compatible with iOS 10 and newer and most devices
that are compatible with Android 5.0 and newer support Bluetooth Low Energy.
• Check the Bose® Sleep app to make sure that your sleepbud™ software is up to date.
• Make sure that you are using the Bose® Sleep app, not a different app, to control
your sleepbuds™ (see page 24).
• Try connecting another device (see page 24).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: global.Bose.com/Support/Sleepbuds
SYMPTOM
Sleepbuds™ don't
connect with
mobile device
TR OUBL ES H O OTI N G
SOLUTION
On your device:
• Disable and then enable the Bluetooth feature.
• Disconnect your device from the sleepbuds™ (see page 24).
Connect again (see page 24).
Place the sleepbuds™ in the charging case and check the sleepbud™
charging indicators (see page 22). Charge the sleepbuds™.
Restart your device. Connect again (see page 24).
Connect a different device (see page 24).
Visit: global.Bose.com/Support/Sleepbuds to see how-to videos.
Reset the charging case (see page 25).
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