15. Warranty certificate
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach you in perfect
condition. In the unlikely event that your device develops a fault, please contact our service
department at the address shown on this guarantee card. Of course, if you would prefer
to call us then we are also happy to offer our assistance under the service number printed
below. Please note the following terms under which guarantee claims can be made:
• These guarantee terms cover additional guarantee rights and do not affect your statutory
warranty rights. We do not charge you for this guarantee.
• Our guarantee only covers problems caused by material or manufacturing defects, and
it is restricted to the rectification of these defects or replacement of the device. Please
note that our devices have not been designed for use in commercial, trade or indus-
trial applications. Consequently, the guarantee is invalidated if the equipment is used in
commercial, trade or industrial applications or for other equivalent activities. The follow-
ing are also excluded from our guarantee: compensation for transport damage, dam-
age caused by failure to comply with the installation/assembly instructions or damage
caused by unprofessional installation, failure to comply with the operating instructions
(e.g. connection to the wrong mains voltage or current type), misuse or inappropriate
use (such as overloading of the device or use of non-approved tools or accessories),
failure to comply with the maintenance and safety regulations, ingress of foreign bodies
into the device (e.g. sand, stones or dust), effects of force or external influences (e.g.
damage caused by the device being dropped) and normal wear resulting from proper
operation of the device.
The guarantee is rendered null and void if any attempt is made to tamper with the device.
• The guarantee is valid for a period of 3 years starting from the purchase date of the
device. Guarantee claims should be submitted before the end of the guarantee period
within two weeks of the defect being noticed. No guarantee claims will be accepted
after the end of the guarantee period. The original guarantee period remains applicable
to the device even if repairs are carried out or parts are replaced. In such cases, the work
performed or parts fitted will not result in an extension of the guarantee period, and no
new guarantee will become active for the work performed or parts fitted. This also ap-
plies when an on-site service is used.
• In order to assert your guarantee claim, please contact the service partner shown below.
If the complaint is within the guarantee period, we will provide you with a return slip,
with which you can return your defective device free of charge to us. It would help us if
you could describe the nature of the problem in as much detail as possible. If the defect
is covered by our guarantee then your device will either be repaired immediately and
returned to you, or we will send you a new device.
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