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Huawei's obligations under Australian Consumer Law (for Products purchased in Australia) and New Zealand legislation (for
Products purchased in New Zealand), cannot be excluded. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product repaired
or replaced if the Product fails to be of acceptable quality and the failure does not amount to a major failure.
1. In addition, during the term of this Consumer Product Warranty, Huawei will, at its sole option, repair or replace any defective
Products or parts within a reasonable period of time and free of charge.
2. Replacement Products or parts will be of the same or better specification and performance than the Product or parts they
replace but may be refurbished and not new.
3. Replaced or repaired Product/s and part/s have a warranty period of 90 days or until the expiry of this Manufacturer's Warranty,
whichever is sooner, Huawei strongly recommends that you back-up your Product's data onto an external device before the
Product is provided for repair / replacement.
For Australian customers:
Huawei is a member of MobileMuster, the not for profit government accredited mobile phone recycling program in Australia.
MobileMuster provides a secure and environmentally sound solution for the recycling of mobile phones and accessories. Everything
is recycled. Nothing is resold. All data is destroyed.
Before you recycle
1. Download your data.
2. Log out of online accounts.
3. Perform a reset.
What is accepted
Mobiles, Chargers, Batteries, Accessories, Mobile Broadband Modem, Wearables, Tablets Drop off your mobile phones at
participating Huawei retailers.
Find your nearest drop off point along with tips on managing your data at: mobilemuster.com.au
This is Huawei's commitment to sustainability.
If on delivery of the Product to the Huawei Customer Service Centre it is found that there is no failure of the Product or that the
failure is not covered by this Consumer Product Warranty Huawei reserves the right to charge you the reasonable costs it has
incurred.
How do I make a claim (for Products purchased in New Zealand)?
Step 1: Locate your original proof of purchase (e.g. receipt or tax invoice)
Step 2: Contact Huawei Customer Service
Website | LifeChat | Enquiries: http://consumer.huawei.com/nz/support
Direct Email: mobile.nz@huawei.com
Hotline (from Monday to Sunday 9.00am – 9.00pm NZT): 0800 HUAWEI (482 934)
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