WYLER Nivel SWISS 2006 Mode D'emploi page 14

8. REPAIR OF MEASURING INSTRUMENTS
Normally any instruments requiring repair can be sent to the local WYLER partner (local distributor) who will take the neces-
sary steps and make the arrangements for repair on behalf of the customer.
A large number of customers can not miss the instruments for a longer period as these are in daily operation. For these
cases WYLER SWITZERLAND has created a new service called „Express Repair Service, ERS". Employing this service
the transport time from the user to WYLER SWITZERLAND and back and thus the complete repair time can be reduced
considerably.
A simplified description of this service:
• The customer announces the repair request to the local WYLER partner in his country
• The WYLER partner will inform the customer about the possibility of the ERS service outlining the advantages and
consequences of this service, such as e.g.
o reduced total repair time
o required acceptance to repair without quote up to 65 % of the price for a new instrument
o suitable packing for air transport
o expenses of the ERS
• In case the customer decides to use the ERS, the customer informs the local WYLER partner or directly WYLER
SWITZERLAND providing the necessary data
• The customer will receive all information and instructions necessary for a smooth handling, the customer has just
to pack the product suitably and to fill in a form for the TNT courier service as well as to announce the readiness to
the local TNT office for pick-up. Everything else will run automatically
• Products reaching WYLER SWITZERLAND under this service will be handled
ment will be returned using the same carrier
• The invoicing will be through the WYLER partner in your country
Please do not hesitate to make use of this service in order to have your WYLER instrument back at your disposal as soon
as possible. In case of any questions please contact WYLER SWITZERLAND or your local distributor; we will gladly help
you to use the ERS successfully.
Express Repair Service, ERS (WYLEX EXPRESS)
WYLER AG, Neigungsmesssysteme
Im Hölderli 13,
Tel. +41 (0) 52 233 66 66
E-Mail: wyler@wylerag.com
nivelSWISS
with first priority
CH - 8405 WINTERTHUR (Switzerland)
14
and the instru-
Fax +41 (0) 52 233 20 53
Web: www.wylerag.com