What should I do if...
If your appliance does not operate as required, check first if you can solve the problem yourself
by using the table below. The cause of the problem is often a simple one.
Problem
Cause
Cooking zones do not get hot.
The plug is not in the socket.
Fuse(s) in the meter cupboard
defective.
Metal-like marks on the
Incorrect cleaning material
ceramic hob.
used.
Scratches on the ceramic
Sliding pans across the hob is
hob.
the usual cause.
Error codes F00 – F12 in the
A button is defective or dirty
display.
or there is an object on top of
it. Each button has its own
number, from 00 to 12. The
number associated with the
button appears in the display.
Error code F3 appears.
Transistors overheated. It is
possible that too large a pan
has been placed on the front-
right zone.
Error code F99 in the display.
Two or more buttons were
operated for a long time.
Remedy
Put the plug in the socket.
Check the meter cupboard.
Remove with a cleaning
material like Stahlfix.
Do not slide pans across the
ceramic hob.
Clean the appliance. Do not
place objects on the control
panel.
Allow the appliance to cool
down until the code
disappears.
Do not operate more than one
button at the same time.
Cooking-time limiter
For reasons of safety, the appliance has been
fitted with a cooking-time limiter. The cooking-
time limiter switches the cooking zones off
after a certain time, depending on the setting.
In the table below, you can see after how long
the cooking-time limiter switches the
appliance off for the various settings.
setting
time
1 - 2 - 3
12 hours
4 - 5
6 hours
6 - 7
4 hours
8
2 hours
9
1 hour