Guarantee Terms - Jøtul I 400 Manuel D'installation Et Données Techniques

11.0 Guarantee terms

1. Our guarantee covers:
Jøtul AS guarantees that the external cast-iron parts are
free from defects in materials or manufacturing at the time of
purchase. You may extend the guarantee on the external cast-
iron parts to 25 years from the date of delivery by registering
the product on jotul.com, and print out the extended guarantee
card within three months of purchase. We recommend that
the guarantee card be kept together with the receipt. Jøtul AS
also guarantees that steel plate parts are free from defects in
materials or manufacturing at the time of purchase for a period
of 5 years from the date of delivery.
The guarantee applies on the condition that the stove has been
installed by a qualifi ed installer in accordance with applicable
laws and regulations and Jøtul's installation and operating
instructions. Repaired products and replacement items are
guaranteed within the original guarantee period.
2. The guarantee does not cover:
2.1. Damage to consumables such as burn plates, fi re grates,
fl ue baffl es, gaskets and similar as these deteriorate over
time due to normal wear and tear.
2.2. Damage caused as a result of improper maintenance,
overheating, use of unsuitable fuel (e.g of unsuitable fuel
are, but not limited to driftwood, impregnated wood, plank
off cuts, chipboard ) or too moist / wet wood.
2.3. Installation of optional extras for the purpose of rectifying
local draught conditions, air supply or other circumstances
beyond Jøtul's control.
2.4. Cases involving alterations / modifi cations to the fi replace
without Jøtul's consent or the use of non-original parts.
2.5. Damage caused during storage at a distributor, transport
from a distributor or during installation.
2.6. Products sold by unauthorized sellers in areas where
Jøtul operates a selective distribution system.
2.7. Associated cost (e.g.but not limited to, transport,
manpower, travel) or indirect damages.
Pellets stoves, glass, stone, concrete, enamel and paint
fi nish (e.g. but not limited to chipping, cracking, bubbling or
discolouration and crazing) are applicable to the national
legislation governing the sale of consumer goods. This
guarantee is valid for purchases made within the territory of
the European Economic Area. All guarantee inquiries must
be addressed to your local authorized Jøtul dealer within a
reasonable amount of time, which shall not be later than 14
days from the date on which the fault or defect fi rst became
apparent. See list of importers and dealers on our web site
www.jotul.com.
If Jøtul is unable to meet the obligations outlined in the above
guarantee terms, Jøtul will off er a replacement product with a
similar heating capacity free of charge.
Jøtul reserve the right to decline of any replacement of parts
or service in the event that the guarantee is not registrated
online. This guarantee does not aff ect any rights under
applicable national legislation governing the sale of consumer
goods. The national complaint right applies from the purchase
date and only in exchange for a receipt / serial number.
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