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Troubleshooting
Problem
Possible Cause
Display
The water reservoir
message:
is completely empty
"Add
or the mesh filter at
Water"
the bottom of the
reservoir is clogged.
Display
This is a reminder
message:
to rotate the brew
"Move
basket slider to the
Basket
desired position
Slider"
prior to brewing.
Display
The brew basket
message:
has not been
"Empty
opened since the
Brew
last brew, and needs
Basket"
to be cleared of
waste grounds.
Display
The removable burr
message:
is not detected and
"Check
the grinder is set
GRINDER"
to ON
Display
The brew basket
message:
is open during the
"Close
brewing process.
Brew
Brewing will pause.
Basket"
Display
The machine does
message:
not detect the
"Add
presence of coffee
Beans"
beans during the
grinding process.
20
Solution
1. Add water to the water reservoir and install it into the reservoir
base. Press the Brew button to resume or re-start brewing.
2. Check the water inlet and mesh filter on the bottom of the water
reservoir to make sure no plastic, debris, or mineral deposits
have accumulated. Remove any obstructions if present.
3. If the water reservoir is filled with water and the unit still shows
the Add Water alert, most likely the heating effectiveness of the
heater is affected by the accumulation of mineral deposits from
the hard water. Please use the proper descale solution, then
press the Gear button to initiate the descale process.
4. If the above steps to not clear the issue, unplug your coffee
maker and contact customer service at
GEAppliances.com/service for assistance.
This alert is to remind users to rotate the brew basket slider under the
brew basket to the Single-Serve position before brewing into a cup
or a travel mug so the drip stop valve will stay open. After brewing
finish, it is recommended to move the basket slider back to the Carafe
position to stop dripping.
This alert is only to remind users to open the brew basket and
empty the waste before the next brew. Please wait for the
temperature to cool down first before opening the brew basket.
1. Check the removable burr and ensure it is installed and oriented
with the lock icons located in the front. Once installed and secure,
the "Check GRINDER" alert will turn off. Restart your brew cycle if
desired.
2. If the error message persists, the grinder can be turned off and
bypassed in order to allow brewing with pre-ground coffee. Press
the Grind Off button on UI (the grind off notification will illuminate
on display and the dot light on Grind Off button will be on) to turn
off the grinder in the next brew cycle
Make sure the brew basket is placed into the brew chamber
properly and secured, then close the brew chamber fully until you
hear a clicking noise. When the brew basket is closed, the unit will
automatically brew.
Add Beans is a smart detection that indicates there are no beans
feeding into the burr during grinding. Occasionally, this alert shows
up when it has beans in the hooper which are not feeding into the
burr.
Add or stir the coffee beans to ensure beans are funneling into the
burr grinder, especially if they are the dark roast oily coffee beans.
It is recommended to use medium roast coffee beans or mix some
medium roast with the dark roast beans to reduce the oily coffee
beans sticking together. Then press the Brew button to resume the
grinding.
This function can be turned off or turned on, press and hold the Mug
and Carafe buttons for 3 seconds.
49-9000061 Rev. 1
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