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7 Troubleshooting
Troubleshooting
The power indicator will flash in red and the buzzer will give a beep in case that there is an abnormality in
the operation of the sweeping robot. Please check the table below to solve your problems.
Voice Prompts
The robot cannot return to
the charging dock.
The rolling brush does not
rotate
Abnormal action or sweep
route of the robot
No water released during
mopping
The machine cannot con-
nect to your Wi-Fi network.
C
Please contact our customer service promptly if any fault cannot be eliminated with the
above measures.
Robot Vacuum / User Manual
Solution
- Clear the charging dock of objects within 0.5m on the left and right
sides and within 1.5m ahead.
- Make sure that the robot starts sweep from the charging dock with-
out abnormal movement.
- When the robot is near the charging dock, it can return faster. But if
the charging dock is located far away, the robot will need more time to
return.
- Please wait during its return.
- Clean charging electrodes.
- Clean the rolling brush.
- Check whether the main brush and the main brush cover are in-
stalled correctly.
- Carefully clean the sensor with dry cloth.
- Restart the robot.
- Make sure there is enough water in the water tank.
-Check whether the mop module is installed correctly.
- Check whether the water outlet is blocked.
- Ensure that your Wi-Fi router supports 2.4GHz and 802.11b/g/n
bands as this equipment does not support 5GHz bands. For more
details, For more details, please refer to the "Faults in Wi-Fi Connec-
tion" section herein.
25 / EN
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