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7 Troubleshooting
Troubleshooting
The power indicator will flash in red and the buzzer will give a beep in case that there is an abnormality in
the operation of the sweeping robot. Please check the table below to solve your problems.
Voice Prompts
The robot cannot start.
The robot suddenly
stops working.
Cannot make a sweep
schedule
Suction too weak
Cannot charge the machine
24 / EN
Solution
- Make sure the robot is connected to power supply.
- Make sure the battery is fully charged.
- If the problem persists, please reset the robot .
- Check whether the robot is stuck or blocked by obstacles.
- Check whether the battery is too low.
- If the problem persists, please shut it down, wait for 3 seconds, and
then restart it.
- There are too many obstacles around the charging dock. Please
place the charging dock to an area free of obstacles.
- The robot vacuum cleaner is too far away from the charging dock.
Bring the robot vacuum cleaner closer to the charging dock and try
again.
- Make sure that the charging stand station is plugged and there is
energy.
- Check the suction inlet for any obstruction.
- Empty the dustbin.
- Clean filters with water.
- Check whether filters are wet due to water or other liquids on the
floor. Let filters dry naturally thoroughly before use.
- Please check whether the charging dock is correctly connected to
the power supply, and the indicator light illuminates when the power
is on.
- When the robot is normally connected to the charging dock, the
indicator light extinguishes.
- If the robot is connected to the charging dock, but the indicator light
does not extinguish and the robot does not respond, please use a
dry cloth to wipe the charging pole piece at the bottom of the robotic
vacuum cleaner and the charging piece of the charging dock, and
then try again.
- If the robot still can not be charged after performing the above oper-
ations, please contact the after-sales department or your dealer.
Robot Vacuum / User Manual
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