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Troubleshooting
Troubleshooting
Problem
Error
Cause
Code
The display is blank.
-
The battery is empty.
The robot does not start.
The Dust container is
not present or properly
closed.
The robot is lifted.
(x3)
The robot does not
E:10
The bumper is stuck.
move/clean properly.
E:11
Right wheel is stuck.
E:12
Left wheel is stuck.
E:13
Brush roll is stuck.
E:14
Side brush is stuck.
E:15
The robot is stuck or
unable to navigate.
E:16
The 3D Vision System is
blocked or dusty.
The Dust container is
full or blocked.
The robot is opperating
E:17
on a surface which is too
slippery.
No charge indication.
-
The power cord and
adapter is not properly
assembled, and/or
connected to the mains.
The Charging plates
on the robot and the
Charging base are not
connected.
The batteries runs
-
The batteries life has
empty fast
expired.
Battery related
E:20
Incorrect Charging base
problems
is used.
E:21
Batteries are
malfunctioning during
use.
E:22
Product temperature is
too high.
E:23
Batteries are not
properly connected to
the robot.
The time is not
The current time is
displayed.
not set.
RX9_Osiris_AEG.indd 16
Solution
Problem
Charge the battery.
Wrong time is displayed
on the robot.
Place the Dust container in the
robot, properly close the lid.
The room is not properly
Place the robot on the oor before
cleaned, but the robot
starting.
returns to the Charging
base.
Please make sure the bumper can
Water has been sucked
move properly and remove any
into the robot.
debris that might block it.
Check that all parts turn freely.
Clean and remove entangled
threads from parts if needed.
Replace Brush roll or Side brush if
Software issue.
damaged.
Check "Cleaning and maintenance"
page 14
Lift and place the robot where it
Service needed.
can move freely. Check "Tips on how
to get the best results" page 12.
System error.
Clean the 3D Vision System and
make sure nothing is blocking
For any further problems, please check the service area in the APP or on our website.
the sight. Check "Cleaning and
maintenance" page 14.
Empty and/or clean the Dust
Container. Check "Emptying the Dust
container" page 13.
Move the robot and charger to a
new location and start again.
Consumables & Accessories
Connect the adapter connector to
the Charging base. Connect the
power cable to the mains. Make
sure the Charging plates on the
robot and the Charging base are
connected.
Check that the plug and cable are
not damaged.
Change the 2 battery packs.
Check "Changing the batteries" page
15.
Only use the original AEG
Charging base, supplied with the
robot. If the Charging base needs to
be replaced; use AEG Charging base
(ANC: 406000071).
Change the 2 battery packs.
Check "Changing the batteries" page
15.
Let the robot paused outside the
charging station for 6 hours.
Connect batteries to robot. Check
"Changing batteries" page 15.
When the robot is connected to WiFi
the time will automatically set.
Error
Cause
Code
The robot has not
received updated time
from the WiFi network.
-
The robot is returning
to the Charging base to
charge the batteries.
-
-
E:30
Software is not working
correctly.
E:31
Software upgrade has
failed.
E:40
-
E:41
Internal error.
E:42
www.aeg.com/shop
RX9 Performance kit
Ref: ARK2
PNC: 9001681858
4x
1x
3x
3x
Charging base
ANC: 406000071
Solution
Make sure the robot is connected to
the WiFi network and wait until it
receives the correct time. If it does
not update within 24 hours redo the
onboarding procedure.
The robot will automatically
continue the cleaning program as
soon as the batteries are recharged.
It will be necessary to replace the
motor at an authorized AEG service
centre.
Damage to the motor caused by the
penetration of water is not covered
by the warranty.
Please update the robot's software.
Please redo software update.
Contact an authorized AEG
service center.
Please restart desired operation.
RX9 Power brush
REF: ARSB2
PNC: 9001681197
Battery pack
ANC: 406000060
2017-05-24 15:26:26
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