To ensure that the hob functions prop-
erly, the pan must cover one or more of
the reference points indicated on the sur-
face of the hob, and must be of a suitable
minimum diameter.
Always use the hob that best corres-
ponds to the diameter of the bottom of
the pan.
Cooking areas
Ø min.(recommen-
Combined left/right
Singles
Empty or thin-bottomed pots/pans
Do not use empty or thin-bottomed pots/
pans on the hob as this would prevent
controlling of the temperature or would
14. TROUBLESHOOTING
Error code
Description
Hob switches off after 10
sec.
ER21
Hob switches off.
E2
Corresponding
area switches off.
E3
Corresponding
area switches off.
E6
Hob does not switch on. Power supply voltage and/or frequency
E8
Cooking areas are turned
off.
EH
Corresponding
area switches off.
14
Pan base diameter
Ø max (recommen-
ded)
ded)
190 mm
230 mm
110 mm
190 mm
Possible causes of the error
Continuous key activation detected.
Water or pan placed on the control
panel.
The internal temperature of electronic
parts is too high.
cooking
Empty or unsuitable pan.
Pan or ceramic glass surface temper-
ature too high.
Electronic component temperature too
high.
cooking
Unsuitable pan.
The pan is losing its magnetic proper-
ties and may damage the induction
hob.
is out of range.
Fan fault.
Fan blocked by dust or fibres.
cooking
Temperature sensor blocked for cook-
ing area.
Insufficient temperature variation de-
tected after switching on the hob.
automatically switch off the cooking zone
if the temperature is too high, with the
risk of damaging the pan or the surface of
the hob.
If this occurs, do not touch anything and
wait for all components to cool down.
If an error message appears, refer to
"Troubleshooting".
Hint/tips
Noise during cooking
When a cooking area is active, it may
hum briefly. This is a characteristic of all
ceramic glass hobs and does not impair
the function or life of the appliance. The
noise depends on the pan used. If it
causes considerable disturbance, it may
help to change the pan.
Solution
Remove water or pan from the ceramic
glass surface and control panel.
Let the hob cool down.
Please check if the hob has sufficient
ventilation.
If the error persists, please contact the
After-Sales Service.
Let the hob cool down.
Use a suitable pan.
Do not heat empty pans.
Use a suitable pan.
The error is automatically cancelled
after 8 seconds and the cooking area
can be used again.
If any other errors occur, the pan must
be changed.
If the error persists, please contact the
After-Sales Service.
Check mains voltage and/or fre-
quency.
If necessary, contact the After-Sales
Service.
Clean and remove foreign bodies from
the fan.
If the error persists, please contact the
After-Sales Service.
Switch off the hob and switch it on
again after cooling down.
If the error persists, please contact the
After-Sales Service.