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- For Dogtra units over two years old from the
purchase date, the batteries may need to be replaced.
You can replace them yourself by contacting Dogtra.
But, damages incurred to the unit due to improper
battery installation are not covered under any warranty
and any other unauthorized servicing or tampering
with the unit voids your limited lifetime warranty. This
will be up to the user's discretion. If you are still having
problems after replacing the batteries, Dogtra strongly
recommends sending the unit in for inspection.
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DOGTRA EXTENDED PRODUCT
WARRANTY
EXTENDED LIMITED WARRANTY
For Certain Dogtra Products Purchased from Dogtra Authorized Dealers
1+1 Year Extended Warranty
Except as otherwise provided, Dogtra warrants to the original retail purchaser
("You") that your Dogtra product shall be free of defects in materials and
workmanship for a period of one (1) year from the date of purchase ("Original
Warranty"). As a special promotion, Dogtra further warrants that your Dogtra
product shall be free of defects in materials and workmanship for an additional
one (1) year from the date that your original warranty expires ("Extended
Warranty"). The Original and Extended Warranties cover the cost of repair
(parts and labor) or replacement (if repair is not feasible) of a defective
Dogtra product during said warranty periods. For such repaired or replaced
products, the remaining portion of the warranty periods, or ninety (90) days,
whichever is longer, shall apply. Dogtra, at its sole discretion, shall determine
whether to repair or replace a product covered by the Original Warranty or
Extended Warranty.
Warranty Conditions
The Original and Extended Warranties are not transferrable and apply to your
Dogtra product only if:
(1) You are the original retail purchaser of the product,
(2) You bought the product from a Dogtra Authorized Dealer, and
(3) You present a receipt or other proof of purchase showing a valid purchase
date, the name and address of the Dogtra Authorized Dealer, and the
purchased product identified by model and/or serial number.
Warranty Exclusions
The Original and Extended Warranties do not cover damage, loss, or
deterioration to your Dogtra product caused: by misuse, neglect, abuse,
or other improper handling of the product; by failure to follow use or care
instructions; by use of the product for other than its intended purpose; by
accident or natural forces such as fire or flooding; or by normal wear and tear
such as scratches to the product surface.
The Original and Extended Warranties also do not cover Dogtra products that:
are purchased from non-authorized dealers; are purchased outside of the
United States or Canada; have been damaged during shipment (even if Dogtra
paid or arranged for shipping); have been modified or tampered with in any
manner; are opened or repaired by anyone other than Dogtra; or have serial
numbers that have been altered or defaced.
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