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Frequently Asked Questions
There is an alert that says Wi-Fi Signal Lost. What does that mean?
The Wi-Fi signal to the thermostat has been lost. Wait for the thermostat to reconnect or select a
new network within the Resideo app configuration menu. If the thermostat is unable to reconnect,
you will need to troubleshoot the router to determine the cause.
Why is the thermostat showing up as offline (strike-through Wi-Fi icon) on top of right corner
of thermostat display?
If the thermostat displays a strike-through Wi-Fi icon on its screen or shows up as offline on
the Resideo app, it has lost connection to the network. Make sure the router is powered and
broadcasting. The home's Wi-Fi network may need to be reset by power cycling the router. Consult
the router's instruction manual for directions on power cycling. When the network has been
restored, the thermostat will automatically reconnect.
An activation email hasn't been received.
An email will be sent from connected-Home@alarmnet.com. An activation email is needed to
complete the account setup. If an activation email is not received after five minutes, check the
Spam folder of the email account.
If you do not find it in the Spam folder, click on the Resend button and the activation email will be
resent. If you still do not receive your activation email, please contact the Technical Support team
at 1-800-633-3991 for help.
Regulatory information
FCC REGULATIONS
47 CFR § 15.19 (a)(3)
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1 This device may not cause harmful interference,
and
2 This device must accept any interference received,
including interference that may cause undesired
operation.
47 CFR § 15.21 (USA only)
Changes or modifications not expressly approved by
the party responsible for compliance could void the
user's authority to operate the equipment.
47 CFR § 15.105 (b)
See https://customer.resideo.com/en-US/support/
residential/codes-and-standards/FCC15105/
Pages/default.aspx for additional FCC information for
this product.
IC REGULATIONS
RSS-GEN
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada's licence-exempt
RSS(s). Operation is subject to the following two
conditions:
1 This device may not cause interference.
2 This device must accept any interference, including
interference that may cause undesired operation
of the device.
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