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Frequently Asked Questions
Will the T5 Smart thermostat still work if Wi-Fi connection is lost?
Yes, the temperature can be adjusted directly at the thermostat. However, some features,
including geofencing, are managed only through the Resideo app and will not function while the
connection is down. The thermostat will automatically reconnect to Wi-Fi once the network is
restored.
The T5 Smart thermostat is not finding the in home Wi-Fi network.
thermostat operates in the 2.4 GHz range. That may be why the thermostat does not see the
network but the smartphone, which operates in both the 2.4 and 5.0 GHz range, sees the network.
Most routers will broadcast two networks, one SSID on the 5.0 GHz radio and one SSID on the
2.4 GHz radio.
A change was made on the Resideo app but it has not shown up on the T5 Smart thermostat.
There may be a short delay after making temperature and setting changes in the Resideo app.
Can there be multiple users for geofencing?
Yes, there can be multiple users. Geofencing will trigger based on the last person to leave and the
first person to return. To properly use geofencing with multiple users:
•
Each user needs to create their own account.
•
Each user should use their login ID and password across his or her devices, including
smartphones and tablets.
•
No two users should share the same account.
How are multiple users set up with thermostat?
Access can be given to any or all thermostat locations through the Resideo app. Start by touching
the three-line menu icon in the upper left-hand corner of the home screen. Select Manage Users
and touch Add User located at the bottom of the screen. Type in the email address of the person
to be invited. If they have a account set up, the location will be automatically added to their
account. If they don't have an account, they will receive an email invitation prompting them to
download the Resideo app and create their own account.
Note: All individuals with access to a thermostat share the same user privileges. Users added will
be able to change the thermostat's settings, as well as add or delete other users.
Is there a way to extend the signal strength?
The range or distance of the Wi-Fi signal is determined by the router. Check the router's manual
for additional information.
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