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Symptoms
• The password for the Wi-Fi network was entered incorrectly.
• Mobile data for your smartphone is turned on.
• The wireless network name (SSID) is set incorrectly.
Trouble connecting
appliance and
• The router frequency is not 2.4 GHz.
smartphone to Wi-Fi
network
• The distance between the appliance and the router is too far.
Griddle surface is
• Metal utensils will scratch the surface of the griddle. Do not use the griddle as a
scratched or dull.
Food is not cooking
properly on the
• Wait until the griddle preheat chime sounds before starting to cook food.
griddle.
Possible Causes / Solutions
- Delete your home Wi-Fi network and begin the registration process again.
- Turn off the Mobile data on your smartphone before registering the appliance.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
cutting board. Use only silicone or wood utensils when cooking on the griddle.
TROUBLESHOOTING
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