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68 TROUBLESHOOTING
TROUBLESHOOTING
FAQs
What types of cookware are recommended for
use with the cooktop?
• The pans must have a flat bottom and straight
sides.
• Only use heavy-gauge pans.
• The pan size must match the amount of food to be
prepared and the size of the surface element.
• Use tight fitting lids.
• Only use flat-bottom woks or 14" round-bottom
woks when using a SIGNATURE KITCHEN SUITE
supplied wok grate.
Why do the heating elements appear to be turning
ON and OFF during use of the cooktop or oven?
Depending on your cooktop element setting or the
temperature selected in your oven, it is NORMAL for
the cooking elements to cycle on and off.
My new oven doesn't cook like my old one. Is
there something wrong with the temperature
settings?
No, your oven has been factory tested and calibrated.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new
oven is too hot or too cold, you can adjust the oven
temperature yourself to meet your specific cooking
needs. Refer to the Thermostat Adjustment section
in this manual for easy instructions on how to adjust
your thermostat.
Is it normal to hear a clicking noise coming from
the back of my oven when I am using it?
Your new range is designed to maintain a tighter
control over your oven's temperature. You may hear
your oven's heating elements click on and off more
frequently on your new oven. This is NORMAL.
During convection cooking the fan stops when I
open the door. Is that normal?
Yes, this is normal. When the door is opened, the
convection fan will stop until the door is closed.
Do I need to season the griddle before using it for
the first time?
No. You should clean the griddle thoroughly with hot,
soapy water before using it to remove any residual oil
from manufacturing. The griddle does not have a non-
stick coating, so use oil or butter when cooking eggs,
pancakes, French toast, or fish.
Can I use aluminum foil to catch drippings in my
oven cavity?
Never use aluminum foil to line the bottom or sides
of the oven. The foil will melt and stick to the bottom
surface of the oven and will not be removable. Use
a sheet pan placed on a lower oven rack to catch
drippings instead. (If foil has already melted onto the
bottom of the oven, it will not interfere with the oven's
performance.)
Can I use aluminum foil on the racks?
Do not cover racks with aluminum foil. Covering
entire racks with foil restricts air flow, leading to poor
cooking results. Use a sheet pan lined with foil under
fruit pies or other acidic or sugary foods to prevent
spillovers from damaging the oven finish.
CAUTION
Foil may be used to wrap food in the oven, but
do not allow the foil to come into contact with the
exposed broiling elements in the oven. The foil
could melt or ignite, causing smoke, fire, or injury.
Can I leave my racks and rack guides in the oven
when running a Self Clean cycle?
No. Although it will not damage the racks, it will
discolor them and may make them hard to slide in
and out during use. Remove all items from the oven
before starting a Self Clean cycle.
What should I do if my racks are sticky and have
become hard to slide in and out?
Over time, the racks may become hard to slide in and
out. Apply a small amount of olive oil to the ends of the
racks. This will work as a lubricant for easier gliding.
Why aren't the function buttons working?
Make sure that the range is not in Lock Out or idle
mode. The lock
will show in the display if Lock Out
is activated. To deactivate Lock Out, tap display to
see the unlock popup. Press UNLOCK for 3 seconds
to cancel the lockout function. The lock icon will
disappear at the upper right in the display.
If the display is in idle mode (blank or turned off),
touch the LCD display to activate the screen.
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