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"ErH" Error Code
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
"Err" Error Code
Grill Probe wire not
making connection.
"noP" Error Code
Bad Connection At
Connection Port
Meat Probe Damaged
Faulty Control Board
"ErL" Error Code
Grill fails to perform
start-up cycle
Grill will not stay lit
Grill Temperature on
"P" Setting is too LOW
SMOKE is
too high
Grill Will Not Achieve
Insufficient Air Flow
Or Maintain Stable
Through Burn pot
Temperature
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Grill Probe
Grill Produces Excess
Grease Build-Up
Or Discolored
Wood Pellet Quality
Smoke
Burn pot Is Blocked
Insufficient Air Intake
For Fan
Press and hold the Power Button for two seconds to turn the unit off, and allow grill to cool. Follow
Care and Maintenance instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select desired
temperature. If error code still displayed, contact Customer Service.
Remove hopper access panel (see Electric Wire Diagram for diagram), and check for any damage to
the Grill Probe wires. Ensure Grill Probe connectors are firmly connected, and connected correctly, to
the Control Board.
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure the meat
probe adapter is firmly connected. Check for signs of damage to the adapter end. If still failed, call
Customer Care for replacement part.
Check for signs of damage to the wires of the meat probe. If damaged, call Customer Care for
replacement part.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Check proper positioning of cooking components. Check hopper for sufficient fuel or if there is an
obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. Check
Grill Probe. Confirm if actual temperature is correct and accurate. Follow Care and Maintenance
instructions if dirty. Check ignitor positioning and that it is heating up properly. In extreme cold, the
grill may require a second start. Turn grill off, wait, then turn on again. Check fan. Ensure it is working
properly. Follow Care and Maintenance instructions if dirty.
Push the "P" SET button, and increase the "P" setting.
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill, set temperature
to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions.
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty. Contact Customer
Service for a replacement part if damaged.
Follow Care and Maintenance instructions.
Remove moist wood pellets from hopper. Follow Care and Maintenance instructions to clean out.
Replace with dry wood pellets.
Clear burn pot for moist wood pellets. Follow Hopper Priming Procedure.
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance
instructions if dirty.
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