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Troubleshooting
If the receiver does not work properly, handle it in the following
order.
1
Search for the cause and solution of the issue by
referring to these Operating Instructions or Help Guide.
The troubleshooting method is listed in "Troubleshooting."
For the functions that are not mentioned in Operating
Instructions, visit the Help Guide.
https://rd1.sony.net/help/ha/straz10/h_uc/
2
Search for the cause and solution of the issue on the
Sony support site.
Sony support site provides latest support information and
Frequently Asked Questions.
https://www.sony.com/am/support
3
Reset the receiver (page 24).
All the settings of the receiver return to their initial status.
4
Should any problems persist, consult your nearest Sony
dealer.
General
The receiver is turned off automatically.
If [Auto Standby] is set to [On], set it to [Off].
"PROTECTOR" or "THERMAL" was activated (page 28).
The indicator on the display panel turns off.
If the PURE DIRECT indicator on the front panel lights up, press
PURE DIRECT to turn off this function.
Press DIMMER on the receiver to adjust the brightness of the
display panel.
Video
No image appears on the TV screen.
Try pressing the input button on the remote control or turning
INPUT SELECTOR on the receiver to select the input to which you
want to watch.
Set your TV to the appropriate input mode.
Make sure that cables are correctly and securely connected to
devices.
Disconnect the HDMI cable from the receiver and TV and then
reconnect the cable.
Change the [HDMI Signal Format] setting of the selected input in
the [HDMI Settings] menu. For details, visit the Help Guide.
Some playback devices need to be set up. Refer to the operating
instructions supplied with each device.
continued
25
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