Pioneer BDR-S13EBK Manuel De L'utilisateur page 20

Problems and Solutions
There are no images. There is no sound.
• Digital output of BD-Video content (output using DVI or HDMI terminals) requires graphics
functionality and monitors that support HDCP standards.
Check that your PC environment supports HDCP standards.
Playback of BD-Video content and other high-definition videos requires very high processing
power. If you encounter phenomena such as frame dropping or choppy audio, it may be
possible to prevent this by reducing the load on the PC, either by stopping resident software or
using video playback support functionality in the graphics function.
Review the operating environment and try playback again with as little load on the PC as
possible from other applications.
Playback of BD-Video content requires periodic updates to the playback software as the
content decryption key has an expiration date. Before playback, ensure that the latest update
from the software manufacturer has been applied.
• During DVD-Video title playback, if the playback software counter is counting correctly and
audio is output but no images are displayed, check the resolution and number of colors of your
monitor. The standard settings are 800 x 600 resolution and 16-bit color. Additionally, check
that the video card (video chip) drivers are the latest versions, and update if necessary.
If a message such as "Failed to create overlay" is displayed, this indicates insufficient video
card performance as above, so set the resolution and number of colors as described above.
Furthermore, if your PC has a TV output function, an error message starting with "Macrovision
. . ." may be displayed. In these cases, turn off the TV output function.
• If images are displayed but no audio is output, the video may be being output in an audio format not
supported by your playback software. Check the audio format recorded with the BD/DVD-Video title,
and switch to a supported audio format (surround sound, etc.).
• Media and files such as videos from BD/DVD-Video and digital broadcasting include content
protection, and have restrictions on copying and playback. Check that there are no restrictions
on the content to be played and on the playback environment.
• For detailed information on Ultra HD Blu-ray playback, refer to the website below.
https://pioneer-blurayodd.eu/products/bdr-s13ebk/index.php
The Intel Software Guard Extensions (Intel SGX) feature is a requirement for the CPU and
motherboard firmware to play DRM (digital rights management) protected content on Ultra HD
Blu-ray movie discs on a Windows
Note
Intel SGX has been removed from Intel 11th generation and newer CPUs, and support for
SGX may be removed on new versions of Intel drivers or utility programs such as Intel SGX
and Intel Management Engine drivers and firmware in the future. Such changes could cause
these platforms to lose support for Ultra HD Blu-ray movie disc playback.
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