Make sure the spa and pump are completely dry. This is essential to extend the life of the spa. We
recommend using the pump to blow dry the spa, pump and pipes. Remove the filter sets and discard the used
filter cartridges. Re-attach the two stopper caps onto the spa's inlet and outlet valves. It is recommended you
store the spa in its original package in a warm dry place.
NOTE: Plastic becomes brittle and susceptible to breaking when exposed to subzero
temperatures. Freezing can severely damage the spa. Improper winterization of your spa can void your
warranty.
Disposal
Meaning of crossed-out wheeled dustbin symbol: Do not dispose of electrical appliances as unsorted
municipal waste, use separate collection facilities. Contact your local government for information
regarding the collection systems available. If electrical appliances are disposed of in landfills or
dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging
your health and well-being. When replacing old appliances with new ones, the retailer is legally
obligated to take back your old appliance for disposals at least free of charge.
Bestway strives to provide the most trouble-free spas on the market.
TROUBLESHOOTING
If you experience any problems whatsoever, do not hesitate to contact Bestway or your authorized dealer.
Here are some helpful tips to help you to diagnose and rectify some common sources of trouble.
Problems
Probable Causes
Pump does not operate
- Power failure
- Power circuits broken
- Temperature set too low
Pump does not
- Dirty Filter Cartridge
heat properly
- The thermal cut-out cut off
- Spa is not covered
- Heating element failed or
fuse cutout
Lay-Z-Massage System
- Air Pump is overheating
- The Lay-Z-Spa Massage
does not work
stops automatically
- Air pump is broken
One characteristic of PVC
Pump adapters are not
is that it changes shape,
level with the spa
which is normal
adapters
Spa pool leakage
- Spa is torn or punctured
- Air valve is loose
- Insufficient filtering time
- Dirty Filter Cartridge
Water is not clean
- Improper water maintenance
PRCD test failed
Something wrong with
the SPA
The control panel has an auto-lock,
which is activated after 5 minutes of
Control panel not
inactivity. The LED display has one
working
icon:
the control panel is locked.
- Control panel is not activated.
What kind of chemicals
Please consult your local chemical supplier for information about chemical maintenance.
should be used for water
Pay close attention to the chemical manufacturer's instructions
maintenance?
Water leaks from the
Insert the stopper caps on to the spa's ports to prevent water from escaping and disconnect the pump. Check and
adapters between the
make sure the seals are placed correctly inside the pump adapters. If the seals are missing or not installed
pump and spa
correctly, please contact your local Bestway Aftersales Service Center for instructions. If the seals are correctly in
place, reconnect the pump to the spa and hand-tighten the adapters
Solutions
- Check power source
- Contact your local Bestway Aftersales Service Center for instructions
- Set to a higher temperature refer tosection pump operation
- Clean/replace the filter cartridge referto section filter cartridge
cleaning and replacement
- Unplug the pump, and put the plug in a dry, cool place. Only restart the
pump when the water temperature reaches 35°C (95°F) or lower
- Attach the cover
- Contact your local Bestway After Sales service point to get instructions
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the Lay-Z-Massage System Button
- Press the Lay-Z-Massage System Button to reactivate
- Contact your local Bestway Aftersales Service Center for instructions
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if so,
use the provided wrench to fasten the air-valve following these steps:
1. Deflate the SPA.
2. With one hand, hold the backside of the air valve from the inner side
of the spa wall and turn the wrench clockwise.
- Increase filtration time
- Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and
Replacement section)
- Refer to the chemical manufacturer's instructions
Contact your local Bestway Aftersales Service Center and return the
SPA
- To unlock the control panel, press the
If the control panel will not unlock, restart the pump – unplug and
plug in the pump
- Press the on/off button for 2 seconds. If the problem persists,
If the lock icon is highlighted,
please contact your local Bestway Aftersales Service Center
for instructions
11
button for 3 seconds.
S-S-005125