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Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
No Power Lights
Temperature Control
On The Control
Dial is still off.
Board
Not Connected To
Power Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board
Fire in Burn Pot
Auger Not Primed
Will Not Light
Auger Motor Is
Jammed
Igniter Failure
Insufficient Air Flow
Through Burn Pot
Flashing Dots On
The Igniter Is On
LCD Screen
Flashing
Grill Temperature Is
Temperature On
Below 65°C /150°F
LCD Screen
20
TROUBLESHOOTING
SOLUTION
Press the Power Button, and ensure the button glows blue to show there is a power
connection. Turn the Temperature Control Dial to a temperature setting.
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum
10 Amp service (see Electric Wire Diagram for access to electric components). Ensure all
wire connections are firmly connected and dry.
Remove hopper access panel (see Electric Wire Diagram for diagram), press in plastic tabs
holding the control board in place and carefully pull controller inside the hopper to release
controller. Check the fuse for a broken wire or if the transparent fuse tubing has turned
black. If yes, fuse needs to be manually replaced.
Ensure GFCI is a minimum 10 Amp service.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the auger tube. If not primed, the igniter
will timeout before the pellets reach the Burn Pot. Follow Hopper Priming Procedure .
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually
confirm that the auger is dropping pellets into the Burn Pot. If not operating properly, call
Customer Care for assistance.
Remove cooking components from the main barrel. Press the Power Button to turn the
unit on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm
that the igniter is working by placing your hand above the Burn Pot and feeling for heat.
Visually confirm that the igniter is protruding approximately 13mm / 0.5 inches in the Burn
Pot. If not operating properly, follow Manual Start-up Procedure to continue use of grill;
however, call Customer Care for assistance or a replacement part.
Check Burn Pot for ash build-up or obstructions. Follow Care and Maintenance instructions
for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked.
Follow Care and Maintenance instructions if dirty.
This is not an error that effects the grill. Used to show that the unit has power and is in
Start-Up mode (igniter is on). The igniter will turn off after five minutes. Once the flashing
dots disappear, the grill will begin to adjust to the desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there is some risk
that the fire could go out. Check hopper for sufficient fuel or if there is an obstruction in
the feed system. Remove pellets and follow Care and Maintenance instructions. Check grill
Grill Probe and follow Care and Maintenance instructions if dirty. Check Burn Pot for ash
build-up or obstructions, and follow Care and Maintenance instructions for ash build-
up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty. Check auger motor to confirm operation (rotation), and
ensure there is no blockage in the auger tube.
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