Sicce Syncra SDC 6.0 Manuel D'instructions page 2

CHECK LIST BEFORE USING CONTRALL APP
• Check the distance between the device and the wireless router (Wi-Fi network). A long
distance may weaken the signal strength and take a long time to record the device, in worst
scenario the installation may fail.
• To check the Wi-Fi connection, make sure that the Wi-Fi icon is on
• The device only supports 2.4 GHz Wi-Fi networks. To check the frequency of your network,
you need to contact your internet service provider or refer to your wireless router manual.
• SICCE Srl is not responsible for any problems relating to the network connection or for
failures, malfunctions or errors caused by the network connection.
• In case connecting the device to the Wi-Fi network does not succeed, it is possible that the
device is too far from the router. Buy a repeater (range extender) to increase the intensity of
the Wi-Fi signal.
• The Wi-Fi connection may not occur or be interrupted due to the environment of the home
network.
• The network connection may not work properly depending on the Internet service provider.
• The surrounding wireless environment may slow down the wireless network service.
• The device cannot be registered due to problems with wireless signal transmission. Disconnect
the device and wait for about a minute before trying again.
• If the firewall on the wireless router is active, disable it or add an exception.
• The name of the wireless network (SSID) should be a combination of English letters and
numbers. (do not use special characters).
• The smartphone user interface (IU) may vary depending on the operating system (OS), the
manufacturer or following updates to the App CONTRALL or the operating system itself.
• If the router security protocol is set to WEP, it may not be possible to set up the network.
Change the protocol (WPA2 is the recommended one) and register again the product.
INSTRUCTION MANUAL
SYNCRA SDC · 6.0 · 7.0 · 9.0