Troubleshooting-Connected Models - Jennair RISE JFFCC72EHL Guide D'utilisation

TROUBLESHOOTING—CONNECTED MODELS
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual, visit www.jennair.com/connect or call 1-877-559-2603. In Canada, visit
www.jennair.ca/fr/connect.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Connection Status
Refrigerator is not connected.
Refrigerator is attempting to connect to home
Wi-Fi router.
Refrigerator is connected to home Wi-Fi router, but
JennAir app or Smart Grid functions do not work.
Refrigerator is connected to home Wi-Fi router and the
JennAir app works.
First try the solutions suggested here or visit our website at www.jennair.com/connect.
If you experience
Refrigerator is not
connected to home
Wi-Fi router. (Wi-Fi icon
is OFF.)
Wi-Fi icon does not light
at all after touching and
holding CONNECT.
Refrigerator is connected
to home Wi-Fi router, but
JennAir app does not
work.
No connection of
refrigerator after
several attempts.
34
Possible Causes
The refrigerator may be in Standby
mode.
The refrigerator has never been
connected to the home Wi-Fi router.
Lost connection to home Wi-Fi router
Weak signal strength or signal
interference between the refrigerator
and router
Something may be wrong with the
refrigerator.
Connection to the JennAir app may
be unavailable.
User account has not been properly
set up or the refrigerator has not
been registered in an account.
Router is not connected to Internet.
Wi-Fi disconnected
In Canada:
JennAir Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Control Panel Indicator Lights
Wi-Fi icon is OFF.
Wi-Fi icon is blinking slowly.
Wi-Fi icon is ON.
Wi-Fi icon is ON.
Touch and hold Connect button together for 3 seconds to see
the Wi-Fi icon blinking, then lights are ON solid. All indicator
lights are OFF when in Standby mode.
See the "Connectivity Setup" section.
Check whether the router is ON and working with other
computers or devices in the home (able to access the Internet).
Try to place the wireless router closer to the refrigerator.
It may be necessary to install a Wi-Fi range extender.
Unplug or disconnect refrigerator power for 30 seconds.
Return power. Repeat Wi-Fi connecting process.
Verify that the refrigerator operates correctly, except for
not being able to connect. Call for possible additional
troubleshooting.
Check Internet.
See the "Connectivity Setup" section or the JennAir app directly
for account setup and refrigerator registration instructions.
Verify that the refrigerator is paired with your account in the app.
Verify correct email address, mobile number, and notification
preferences.
Check other devices connected to Internet through same router.
Touch and hold Connect button for 3 seconds to enable Wi-Fi.
Power off service breaker for 30 or more seconds, power back
on, and then use alternate set-up instructions available at
www.jennair.com/connect.
Solution