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Troubleshooting
Symptom
Possible Problem
Can't insert the
Some of the pins are bent.
wired controller's
DIN connector
into the
subwoofer.
No LEDs are lit.
Power isn't turned on.
Power adapter isn't connected to the wall outlet
and subwoofer.
Surge protector (if used) isn't powered on.
Wired controller isn't connected to the subwoofer.
Wall outlet not functioning.
Controller
DIN connector not inserted in subwoofer jack.
doesn't work.
No sound
Power isn't turned on.
from one or
more speakers.
Volume is set too low.
Audio cable isn't connected to audio source.
Audio cable is connected to wrong output on audio
source.
Problem with audio source device.
Crackling sound
Bad connection.
from speakers.
Problem with your audio source device.
Sound is
Volume level set too high.
distorted.
Sound source is distorted.
Radio
Too close to a radio tower.
interference.
Solution
Try to gently straighten the pins with tweezers or very small pliers. If this
does not work, contact the Altec Lansing Consumer Support Department for
further instructions.
Press the Power button on the wired controller or wireless speaker system
remote.
Disconnect and then reconnect the power adapter to both the wall outlet and
the subwoofer.
If the power adapter is plugged into a surge protector, make sure the surge
protector is switched on.
Connect the wired controller to the subwoofer.
Plug another device into the same jack on the wall outlet to ensure the outlet
is working.
Verify that the grey-colored DIN connector is firmly inserted into the DIN
connector jack on the subwoofer. Ensure the pins are aligned between the plug
and jack. Remember, the arrow should be facing up.
Verify that the subwoofer's AC power cord is plugged into both the wall outlet
and subwoofer.
Verify that the Power button has been pressed and that a blue EQ LED is
illuminated.
Turn the rotary knob to the right to raise the system master volume.
Check volume level on the video gaming system or alternate audio source
device, and set at mid-level.
Connect audio cable from the audio source. Check plug connections on both
the subwoofer and audio source. Make sure these signal cables are inserted
firmly into the correct jacks.
Make sure that a cable connects the output jacks on the audio source to the
input jacks on the PT6021's subwoofer.
Test the speakers with another audio source.
Check all cables. Make sure they are connected to the "line-out" or "audio-out"
jacks on your audio source device.
Test the speakers using another audio source (e.g., VCR, DVD, portable CD
player, cassette player or FM radio).
Decrease the volume level on your PT6021's wired controller or the volume level
on your audio source (if possible.)
Try a different sound source like a music CD.
Move your speakers to see if the interference goes away. If not, you may be
able to purchase a shielded stereo cable from your local electronics shop.
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