Burner
Gas type
cap
Dual
Natural gas
burner
Propane gas
6 Customer Service
Customer Service
If you have any questions on use, are unable to eliminate
Customer Service
an issue in the appliance yourself, or the appliance needs
to be repaired, please contact our Customer Service.
With any warranty repair, we will make sure your appli-
ance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replace-
ment parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-877-442-4436
www.gaggenau.com
www.gaggenau.com/us/appliances/eshop
CA:
1-877-442-4436
www.gaggenau.com
www.gaggenau.ca
6.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
6.2 Rating plate location
You can find the rating plate of your appliance:
On the appliance certificate.
¡
on the underside of the appliance
¡
Pressure
Orifice
in inch
wc
6
NG:
10
outer: 161
¡
inner: 74
¡
PG:
outer: 105
¡
inner: 39
¡
BTU/h
kW
17,000
5.00
14,500
4.30
Rating plate
Customer Service en-us
M (valve ad-
justment screw
setting)
15