Publicité
Les langues disponibles
Les langues disponibles
Troubleshooting
Q:
"The device is offline." or "The device is not registered." prompts
when adding the camera by EZVIZ International app.
A:
1. Make sure the network, that the camera is connceted to, is normal
and the DHCP of router is enabled.
2. Press and hold the RESET button for 3s to reset the parameters if
you manually changed the network parameters.
Q:
How to use the microSD card for local storage?
1. Make sure there is a microSD card inserted and the camera is added
A:
to your EZVIZ account. Log in the EZVIZ International App and enter
the "Device Details" interface, if the "Initialize Storage Card" button
appears, you need to initialize the microSD card first.
2. The microSD card recording for the motion detection is enabled by
default.
Q:
The mobile phone cannot receive alarm prompts when the
camera is online.
A:
1. Make sure the EZVIZ International app is running on your mobile
phone and the Motion Detection Notification is enabled.
2. For Android system, make sure the App is running in background;
and for iOS, enable the message push function in "Settings >
Notification".
3. If still no alarm prompts, press and hold the RESET button for 3
seconds restore the camera settings.
Q:
Live view or playback failed.
A:
Make sure your network is well connected. Viewing live video needs a
good bandwidth. You can refresh the video, or change a network and
try again.
Q:
Does the camera support Wi-Fi connection and PoE power
supply?
A:
Camera models with Wi-Fi module: CS-C3S-51WEFR and
CS-C3S-52WEFR.
Camera models with PoE module: CS-C3S-51EFR, CS-C3S-52EFR,
CS-C3S-51WEFR and CS-C3S-52WEFR.
All manuals and user guides at all-guides.com
10
Publicité
