Troubleshooting
Problem
The appliance does not
turn on
Weak suction power
Battery won't charge
Brush roller tangled
indicator is blinking
The indicator for
blocked air channel is
blinking (accompanied
by a beep).
Indicator for dust sensor
malfunction is blinking
WiFi indicator is off
LED loop blinking with
a beep
Abnormal motor sounds
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
No power
Auto protection for overheating
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Dustbin and filters are full
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
The brush roller is tangled with hair
or fibers
Vacuum is not properly placed on
the docking base.
The brush roller is blocked
The appliance is blocked, or full of
dust in filter and dustbin
The sensor inside the dustbin is
blocked
WiFi is not connected
Auto protection for overheating
The appliance is blocked (i.e. the
tube, suction mouth or some other
parts)
22
Solution
Charge the battery
Restart after cooling down
Check and remove blockages
Clean the dustbin and filters
Remove blockages
Clean the brush roller
Pull the vacuum up and place it
back on the docking base again.
Remove blockages
Remove blockages
Clean the dust on the inner
sensor
Follow the in-app guide to
connect to WiFi
Restart after cooling down
Remove blockages