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TROUBLESHOOTING
If the detection shows "Er" or the app prompts ''Filter pump detects no water flow", unplug the plug and resolve the problem
according to the following solutions.
Code
Device displays "Er"
or app prompts "Filter
pump detects no water
flow"
The filter indicator lights
up or app prompts
"Filter cartridge is dirty /
Low flow rate"
The app prompts "The
filter pump is off and
cannot be controlled"
Problems
The Wi-Fi setup is not
successful
Reasons
• The system detects no
water flow.
• The pump is on but the
motor isn't running.
• Control valve is closed or
not completely open.
• Debris is blocking hoses /
debris screen.
• The filter cartridge is dirty.
• This alarm will appear if
the timing interface is
open and the filter pump
is switched off at the
same time.
Probable Causes
The pump has been connected
to the wrong band
The filter pump location is
too far from the router
Set up the wrong Network
Name
The Wi-Fi password used
during the connection is wrong
The strength of the Wi-Fi
signal is not stable
There is an appliance near the
filter pump or the router that
creates Signal Interference
Your phone will not connect
to the Wi-Fi network during
the registration
APP Feedback
• Make sure that the inlet and outlet of the pool are
fully covered by water.
• Make sure the inlet and outlet valves are open.
• Purge air from the whole circulation system.
• For assistance, please visit the support website
www.bestwaycorp.com.
• Check and open the control valve.
• Remove the blockage and reset the alarm.
• Take out the filter cartridge and rinse it. Replace the
filter element with a new one, if the error remains.
• For assistance, please visit the support website
www.bestwaycorp.com.
• Click ''x'' to close.
• For assistance, please visit the support website
www.bestwaycorp.com.
If the router your pump is connected to is dual-band
and currently not connecting to a 2.4GHz network,
please switch to another band of the same router
(2.4GHz) and try to pair pump again.
5GHz networks are not supported.
Check with your cell phone to see if there is full Wi-Fi
signal. In case the strength of the signal on your phone
is too low, check where the strength of the Wi-Fi signal
is full and place the filter pump in that position.
Start the connection procedures again and be sure
that the network name is typed correctly.
Start the connection procedures again and be sure
that the password is correct.
1. Check if the router works correctly.
2. Go near the filter pump and check the signal on your
phone. In case the signal strength is not stable, check
the condition of your router. In case the signal strength
is full, repeat the operation to connect the filter pump
to the network.
The Wi-Fi connectivity can be interrupted by electromagnetic
or other interferences. Keep the appliance away from other
electronic devices that may cause interferences.
Check if the mobile device is in airplane mode.
Make sure to have the airplane mode deactivated when
connecting to the Wi-Fi network.
Consult the help section in the APP for extensive and
up-to-date troubleshooting tips.
7
Solutions
Solutions
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