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WARRANTY
CONTINENTAL® products are designed with superior components and materials, assembled by trained craftsmen who
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take great pride in their work. The complete appliance is again thoroughly inspected by a qualifi ed technician before
packaging to ensure that you, the customer, receives the quality product that you expect from CONTINENTAL®.
The following materials and workmanship in your new CONTINENTAL® wood appliance are warranted against defects
for a period of 5 years, this covers: combustion chamber, heat exchanger, ceramic glass (thermal breakage only), gold
plated parts against tarnishing, porcelainized enameled components, aluminum extrusion trims, vortex baffl es, ash
drawer and cast iron castings.*
Electrical (110V) components and wearable parts such as blowers, thermal switch, switches, wiring, fi rebrick, stainless
steel baffl e retainer, secondary air tubes, and gasketing are covered and CONTINENTAL® will provide replacement
parts free of charge during the fi rst year of the limited warranty.*
Any labour related to warranty repair is not covered.
* Construction of models vary. Warranty applies only to components included with your specifi c heater.
CONTINENTAL® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is
not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided
that the purchase was made through an authorized CONTINENTAL® dealer your appliance is subject to the following conditions and
limitations:
Warranty coverage begins on the date of original installation.
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
The wood appliance must be installed by an authorized service technician or contractor. Installation must be done in accordance with
the installation instructions included with the product and all local and national building and fi re codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and
parts installed from other manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and
chemical cleaners nor chipping on porcelain enamel parts, nor any venting components used in the installation of the appliance.
In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or
workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions.
After the fi rst year, with respect to the Limited Warranty, CONTINENTAL® may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part(s).
After the fi rst year, CONTINENTAL® will not be responsible for installation, labour or any other costs or expenses related to the
reinstallation of a warranted part, and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the Limited Warranty, CONTINENTAL's responsibility under this warranty is defi ned as
above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty defi nes the obligations and liability of CONTINENTAL® with respect to the CONTINENTAL® wood appliance and any
other warranties expressed or implied with respect to this product, its components or accessories are excluded.
CONTINENTAL® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale
of this product. CONTINENTAL® will not be responsible for: over-fi ring, downdrafts, spillage caused by environmental conditions such
as rooftops, buildings, nearby trees, hills, mountains, inadequate vents or ventilation, excessive venting confi gurations, insuffi cient
makeup air, or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans, furnaces,
clothes dryers, etc.
Any damages to appliance, combustion chamber, heat exchanger, plated trim or other component due to water, weather damage,
long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of CONTINENTAL®.
CONTINENTAL® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty
claim.
All parts replaced under the Limited Warranty Policy are subject to a single claim.
All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect.
Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped
without authorization will be refused and returned to sender.
Shipping costs are not covered under this warranty.
Additional service fees may apply if you are seeking warranty service from a dealer.
Labour, travel, diagnostic tests, shipping and other related charges are not covered by this warranty.
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT IMPROVEMENTS.
W415-1582/10.02.15
CONTINENTAL® WOOD APPLIANCE LIMITED WARRANTY
CONDITIONS AND LIMITATIONS
CONTINENTAL® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD.
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