7 Maintenance
Before doing any technical work or
maintenance on the device, make sure that
potentially explosive atmosphere is not
present.
Do not open the device when powered and
in explosive atmosphere.
Read the product Manual A before
performing any operation.
Please provide the device serial number when
requesting any replacement parts.
7.1 Factory Default
It is possible to reset to the factory default settings.
The effect of the Factory Default procedure is the
same obtained through the web interface (Hard Reset
button, 6.2.8 Tools Page, page 11).
Carry out mechanical operations with reference to
Manual A of the product.
Follow the procedure below:
• Disconnect the power supply to the unit.
• Open the housing and remove the slide.
• Set the reset dip switch to ON (SW1, 4.2 Housing
board description, page 4).
• Re-insert the slide and close the housing.
• Power the unit. Wait for 2 minutes.
• Disconnect the power supply to the unit.
• Open the housing and remove the slide.
• Set the reset dip switch to OFF (SW1, 4.2 Housing
board description, page 4).
• Re-insert the slide and close the housing.
• Power the unit.
Once the factory default procedure has
terminated, you need to configure the unit
as described in the relevant chapter (6.1
Default IP address, page 6).
12
8 Information on disposal
and recycling
The European Directive 2012/19/EU on Waste
Electrical and Electronic Equipment (WEEE) mandates
that these devices should not be disposed of in the
normal flow of municipal solid waste, but they should
be collected separately in order to optimize the
recovery stream and recycling of the materials that
they contain and to reduce the impact on human
health and the environment due to the presence of
potentially hazardous substances.
The symbol of the crossed out bin is marked
on all products to remember this.
The waste may be delivered to appropriate collection
centers, or may be delivered free of charge to the
distributor where you purchased the equipment at
the time of purchase of a new equivalent or without
obligation to a new purchase for equipment with size
smaller than 25cm .
For more information on proper disposal of these
devices, you can contact the responsible public
service.
9 Troubleshooting
Contact an authorized support centre if the
problems listed below persist or you have
any other issues that are not described
here.
Read the product Manual A before
performing any operation.
PROBLEM
Video streaming is not visible.
CAUSE
Incorrect IP address settings.
SOLUTION
Check the device IP address and
the configuration of the computer
network card.
CAUSE
Automatic preheating procedure (De-
Ice) in progress.
SOLUTION
Wait until the end of the pre-
heating procedure. If the ambient
temperature is too low the unit will
remain blocked.
MNTCMMXCAM_1803_EN