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Limited Warranty
Real Flame® warrants that the following components of this Real Flame® fireplace ("the Product") will be
free from manufacturing defects in material and workmanship after correct assembly and under normal
use and proper maintenance for the periods indicated below, commencing with the date of purchase of
the Product:
•
The body – 1 year limited warranty.
•
The internal components – 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only, provided that the purchase was
made through an authorized Real Flame dealer. The warranty is also subject to the following conditions
and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installation or
storage, installation that does not comply with building codes and ordinances, installation or operation
not in accordance with the included manual, abuse, lack of maintenance, hostile environments, accident,
natural weather, or unworkmanlike repairs. Modification of the Product, use of fuels other than what is
approved by Real Flame, or use of parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmetic issues such
as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged exposure
to extreme heat, or damage caused by abrasive or chemical cleaners. However, should deterioration of
parts occur to the degree of non-performance within the duration of the warranty period, Real Flame will
provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your sales
receipt and/or invoice. Defective parts subject to this warranty will not be replaced without proof of
purchase.
Real Flame must have the opportunity to verify the alleged defect. In order for any internal components
to be covered under warranty, Real Flame requires the user to troubleshoot with a Real Flame Customer
Service member to ensure proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion,
replace the defective component, replace the Product or refund the purchase price. Real Flame is not
responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing
is the exclusive remedy under the terms of this limited warranty. Real Flame will not be responsible for
any incidental or consequential damages caused by defects in the Product. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied
warranty arising under the laws of any state, including implied warranty of merchantability or fitness for a
particular purpose or use, is limited to the duration of the warranty specified above. Some states do not
allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to
State.
For warranty service:
1. Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues with finish, please fill out the 'Outdoor Warranty Claim' form at www.realflame.com.
040120
WARRANTY
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