Whirlpool YWHD560CHW Guide D'utilisation Et D'entretien page 31

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
If you experience
Error Code Appears in Display (cont.)
Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle.
F6E1
Communication lost with
MCU
F6E2
Communication lost with
ACU
F6E3
Communication lost with
HMI
F7E2
Motor control over
temperature or over
current fault or motor
drive/motor control driver/
motor control DC bus
failure
F7E8
Motor temperature max
fault
F7E9
Locked rotor
F7EA
Lost phase fault
F7EC
Overload fault
F8E1
No water flow detected/
fill timeout
F8E3
Overflow of water
detected/overflow cannot
drain
F9E1
Drain timeout/
drain pump failure
FCE1
Wi-Fi error
Possible Causes
Communications problem between
ACU and MCU.
Communication missing from ACU to
HMI.
Communication missing from HMI to
ACU.
Problem detected with motor control
over temperature or over current.
Also possible MCI internal failure,
motor error designed by MCU
developer, or MCI DC bus under
voltage.
Motor over temperature detected.
MCI locked rotor detected.
MCI motor lost phase detected.
MCI motor overload detected.
Washer/dryer may not be connected
to the home water supply. Home
water supply valves may not be
turned on. Inlet hoses to washer/dryer
may be kinked. Inlet valves on
washer/dryer may have failed.
Inlet valves on washer/dryer are
leaking internally and washer/dryer
cannot drain during overflow.
Drain pump filter on washer/dryer
may need to be cleaned. Bellow
drain holes in washer/dryer may
be obstructed. Washer/dryer drain
hose or home drain system may be
obstructed. Drain pump on washer/
dryer may have failed.
HMI cannot communicate with Wi-Fi
module.
Solution
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
Make sure that the washer/dryer is connected to the home
cold water supply and that the home water supply valve is
turned on. Verify that the inlet hose to the washer/dryer is
not kinked. If problem persists, call for service.
Call for service.
Clean drain pump filter on washer/dryer. Check bellow drain
holes in washer/dryer for obstructions. Check washer/dryer
drain hose and home drain system for obstructions. If problem
persists, call for service.
Call for service.
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