Niko 360-31001 Mode D'emploi page 11

9. TROUBLESHOOTING
The receiver never responds when I push the Niko dimmer switch
cause
The central plate has not been mounted. When only the energy bow is pushed, the generated energy is not
recognized as a push button event
The switching module is mounted upside down in the base
The Niko dimmer switch was not correctly configured in the ETS5 software
The dimmer switch is mounted outside the media coupler's radio coverage or is sometimes moved outside
the range
The radio path is being obstructed which attenuates the radio signal
A jammer or a source of interference is blocking the telegrams from the Niko dimmer switch to the media
couple
The Niko dimmer switch is defective
The media coupler is defective
The receiver not always responds when I push the Niko dimmer switch
cause
The media coupler is located at the border of the radio coverage area
A jammer or a source of interference is blocking the telegrams from the Niko dimmer switch to the media
coupler
10. SUPPORT & CONTACT
nv Niko sa
Industriepark West 40
9100 Sint-Niklaas, Belgium
support@niko.eu
www.niko.eu
EN
+32 3 778 90 80
België: +32 3 778 90 80
NL
Nederland: +31 880 15 96 10
Belgique: +32 3 778 90 80
FR
France: +33 820 20 66 25
Suisse: +41 44 878 22 22
Deutschland: +49 7623 96697-0
Schweiz: +41 44 878 22 22
DE
Österreich: +43 5577-894 51
Belgien: +32 3 778 90 80
DK
+45 74 42 47 26
SE
+46 8 410 200 15
NO
+47 66 77 57 50
IT
+41 44 878 22 22
PL
+48 508 20 03 06
SK
+421 2 63 825 155
Niko prepares its manuals with the greatest care and strives to make them as complete, correct and up-to-date as possible. Nevertheless, some deficiencies may subsist. Niko cannot be held
responsible for this, other than within the legal limits. Please inform us of any deficiencies in the manuals by contacting Niko customer services at support@niko.eu.
PM360-31001_EN
support@niko.eu
support.be@niko.eu
support.nl@niko.eu
support.be@niko.eu
support.fr@niko.eu
support.ch@niko.eu
support.de@niko.eu
support.ch@niko.eu
support.at@niko.eu
support.be@niko.eu
support.dk@niko.eu
support.se@niko.eu
support.no@niko.eu
support.ch@niko.eu
support.pl@niko.eu
support.sk@niko.eu
action
Mount the central plate (XXX-00060). This has to be ordered separately
Rotate the switching module 180° according to the direction of the arrow on the label (see § Installation)
Configure the Niko dimmer switch with the relevant communication objects and parameters using the ETS5
software and the ETS product file
Install the Niko dimmer switch closer to the media coupler or use an RF repeater (max. 2) (see § Radio
planning guide)
Reposition the Niko dimmer switch or use an RF repeater (max. 2) (see § Radio planning guide, Position)
Reposition the Niko dimmer switch or media coupler, remove the interfering device or use an RF repeater
(max. 2) (see § Radio planning guide, Sources of interference)
Test the Niko dimmer switch and replace it when it turns out to be defect. Troubleshoot with a reference
dimmer switch that is located next to the suspected one and the ETS5 diagnostics tool. Each dimmer switch
is pressed separately. When the suspected dimmer switch measures a significant range loss, compared to
the reference dimmer switch, then it is faulty. A difference of one meter or less is not critical.
Test the media coupler and replace it should it be defective. Troubleshoot with the ETS5 diagnostics tool
and a reference media coupler used instead of the potentially defective media coupler. Note that only one
media coupler can be used in one RF line.
action
Install the Niko dimmer switch closer to the media coupler or use an RF repeater (max. 2) (see § Radio
planning guide)
Reposition the Niko dimmer switch or media coupler, remove the interfering device or use an RF repeater
(max. 2) (see § Radio planning guide, Sources of interference)
360-31001
11
EN