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Display shows time countdown, but is not operating
Is the Timer in use?
See "Timer" section.
On some models, is the Demo Mode in use?
See "Demo Mode" section.
Tones are not sounding
Are tones turned off?
See "Tones" section.
Steam is coming from the vent grille
Some steam is normal.
Fan running slower than usual
Has the oven been stored in a cold area?
The fan will run slower until the oven warms up to normal
room temperature.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In Canada
Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-807-6777.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
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ASSISTANCE OR SERVICE
®
appliance.
Cooking times seem too long
Is the cooking power set properly?
See "Microwave Cooking Power" section.
Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
Is the incoming voltage less than specified in "Microwave
Oven Safety?"
Have a qualified electrician check the electrical system in the
home.
Radio, TV or cordless phone interference
Is the microwave oven plugged into the same outlet?
Try a different outlet.
Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
Is the cordless phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the oven is on.
Use a corded phone, a different frequency cordless phone or
avoid using these items during oven operation.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Replacement Parts and Accessories
Turntable
Part Number 4393799
Turntable Support and Rollers
Part Number 8184102
Turntable Hub
Part Number 8183949
Cooking Rack
Part Number 8205042
Browning Pan
Part Number 8204983
Browning Pan Handle
Part Number 8204652
Cleaning Supplies
Heavy Duty Degreaser
Part Number 31552
Microwave Spray Cleaner
Part Number 31476
Steamer Vessel (not provided
with microwave oven)
Part Number 8204727
Grease Filters
Part Number 8184003
Charcoal Odor Filters
Part Number 8190268
Cooktop and Microwave Oven
Halogen Bulb
Part Number 8185188
Stainless Steel Cleaner & Polish
Part Number 8171420
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