Reasons For The Exclusion Of Warranty Claims; Scope Of The Warranty - Aqua Nova Wellis Notice D'utilisation

9. When installing a hydro massage bathtub a ventilation duct min.100 cm² needs to be built! If this is not pro-
vided, you lose the warranty!
10. To perform the warranty work that may arise, it is the customer's obligation to provide access: in case of a
built-in bathtub with the appropriate mounting holes, in case of replacement with taking out the bathtub that
is why we do not recommend the installation of a fixed cover!

Reasons for the exclusion of warranty claims

The following points do not belong expressly within the warranty:
1. Using underfloor heating under a hydro massage bathtub is prohibited!
2. During the transportation of the bathtub, it is prohibited to lift it holding the fittings, pips, decor frame or the
glass!
3. Damages due to unprofessional water handling and chemical dosage
4. Damages due to foreign substances in the jet
5. Faulty operation because of foreign substances in the tap handlers or limescale buildup
6. Damage caused by wear due to usage!
7. If the damage is due to force majeure inappropriate installation, movement, negligence.
8. If the bathtub surface is damaged or its color changed because of inappropriate chemicals. Certain household
cleaners can damage the equipment, thus the warranty becomes void.
9. Damage caused by the operation of the bathtub if the water temperature is more than 40 Celsius
10. Damage due to vandalism, misuse or in the event of modification that was not approved by the company
11. The warranty does not cover the pump seals
12. Damage which occurred due to improper electrical installation, electrical voltage, electrical voltage peaks
13. Floor drain must be built
If during operation there is a malfunctioning, the water in the bathtub can flow away. To avoid this damage, a
proper floor drain has to be built in the room, where the product is installed! If this was not done, in case of wa-
ter leakage damages we do not assume liability according to the (1) paragraph of Ptk. 340.§. The harmed party is
obliged to act, as is generally expected in the given situation in order to eliminate the damage and lessen it. The
part of the damage, which occurred from the fact that the injured party did not comply with this obligation shall
not be reimbursed.

Scope of the warranty

Wellis shall decide whether the faulty product shall be repaired or replaced. In case of replacement, it has to be in
the same amount!
The fault is not covered by the warranty if it occurred after the customer has received the product, for example, if
the fault
– is due to improper installation (unless the installation was done by the retailer or their agent, furthermore if the
improper installation happened due to a mistake in the user manual)
– due to unintended use, ignoring the contents of the user manual
– due to improper storage, improper handling, vandalism,
– caused by a natural disaster
In case of a fault covered by warranty the customer
– firstly – according their choice –shall ask for repair or replacement, unless, the chosen warranty claim cannot be
fulfilled, or if compared with the other warranty claim the distributor would have disproportionate additional
costs.
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