Error 4
Possible Causes
• Problem with the test strip.
• Problem with the meter.
What To Do
1 . Conduct a control solution test using a new test strip .
A . If the result of the control solution test is within the
appropriate range printed on the side of your test strip vial, retest
using blood and a new test strip .
B . If the results of the control solution test are not within the
appropriate range printed on the side of the test strip vial, or
the error persists, call Customer Care (USA and Canada) or
Technical Enquiries (UK) .
Note: Error 5 is not used .
Error 6
Possible Cause
A button on the meter was pushed while
applying blood sample or control solution .
What To Do
1 . Retest using a new test strip . Do not touch the "m" or the "c"
button while applying blood or control solution to the test strip .
2 . If the error persists, call Customer Care (USA and Canada) or
Technical Enquiries (UK) .
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Battery
The AlphaTRAK™ Meter comes with one pre-installed #2032, 3 volt
lithium battery . The battery provides enough power to perform about
1,000 tests . When the battery runs low, the battery symbol
(
) appears on every display screen until the battery is changed .
Important: When this symbol appears, replace the battery immediately.
• To avoid losing the time and date settings, replace the battery
within one minute of removing the old battery .
• If it takes more than one minute to replace the battery, time and
date may require resetting to get the correct 14-day average . If
the time and date settings are lost and not reset, new test results
will be stored in memory with a time of 12:00 a .m . (00:00) and a
date of 00-00 .
• Removing the battery does not affect the meter's memory log
or previously-stored user settings (such as calibration code, and
date format) .
• If the time and date settings are lost, a blood glucose test can be
performed and results will not be affected .
Replacing the Battery
1
Turn the meter over . Open latch and pull
battery door to open . Lift the tab and the
battery will come out automatically .
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