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Troubleshooting
Symptom
The flame effect will
not start.
The flame effect is too
low.
Unpleasant smell when
unit is used.
The flame effect has
too much smoke.
Main lamps are not
working and there are
no flames or smoke.
Cause
Mains plug is not plugged in.
Switch A is in the 'ON' (I) position, but mode
Switch B has not been pressed. (See Fig.2)
Low water level.
Low voltage connector not connected properly.
(See Fig.8)
Flame effect control knob is set too low.
(See Fig.2)
The water in the sump may be too high due to
the drawer being opened and closed a number
of times, water tank removed a number of
times, or the fire has been moved.
Metal Disc at the base of Sump might be dirty
(See Fig.13)
Dirty or stale water.
Using unfiltered tap water.
Flame effect setting is too high.
There is no water in the tank.
Corrective Action
Check plug is connected to wall socket correctly.
Press Switch B once for flame effect. (See Fig.2)
Check the water tank is full and there is water in
the sump.
Check that the connector is inserted correctly.
(See Fig.8)
Increase level of flame by turning Control knob
C to the left slowly. (See Fig.2)
If water level in the sump is more than 40mm,
the sump should be removed and emptied in
the sink.
Clean the Metal Disc with the soft brush
supplied. (See Fig.13) See 'Maintenance. ' for a
step by step procedure.
Clean the unit as described under maintenance.
Use tap water with a maximum hardness of 10
dH only.
Turn the flame effect Control knob C to the
right until it is at minimum and slowly turn
to the left, about ¼ a turn, at a time. Give the
flame generator some time to adjust before
increasing. (See Fig.2)
Follow instructions under Maintenance, 'Filling
the water tank' .
Check the plug is connected to wall socket cor-
rectly.
Switch 'A' Fig. 2 is in the 'ON' ( I ) position.
Press switch 'B' Fig.2 until you can hear one beep
only, for flame effect.
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