Risco Wicomm RW232M Manuel De Référence page 46

Standard Limited Product Warranty
RISCO Ltd., its subsidiaries and affiliates ("RISCO") guarantee RISCO's hardware products to
be free from defects in materials and workmanship when used and stored under normal
conditions and in accordance with the instructions for use supplied by RISCO, for a period of (i)
24 months from the date of connection to the RISCO Cloud (for cloud connected products) or
(ii) 24 months from production (for other products which are non-cloud connected), as the case
may be (each, the "Product Warranty Period" respectively).
Contact with customers only. This Product Warranty is solely for the benefit of the customer
who purchased the product directly from RISCO, or from any authorized distributor of RISCO.
Nothing in this Warranty obligates RISCO to accept product returns directly from end users that
purchased the products for their own use from RISCO's customer or from any installer of RISCO,
or otherwise provide warranty or other services to any such end user. RISCO customer shall
handle all interactions with its end users in connection with the Warranty, inter alia regarding
the Warranty. RISCO's customer shall make no warranties, representations, guarantees or
statements to its customers or other third parties that suggest that RISCO has any warranty or
service obligation to, or any contractual privy with, any recipient of a product.
Return Material Authorization. In the event that a material defect in a product shall be
discovered and reported during the Product Warranty Period, RISCO shall, at its option, and at
customer's expense, either: (i) accept return of the defective Product and repair or have repaired
the defective Product, or (ii) accept return of the defective Product and provide a replacement
product to the customer. The customer must obtain a Return Material Authorization ("RMA")
number from RISCO prior to returning any Product to RISCO. The returned product must be
accompanied with a detailed description of the defect discovered ("Defect Description") and
must otherwise follow RISCO's then-current RMA procedure in connection with any such
return. If RISCO determines in its reasonable discretion that any Product returned by customer
conforms to the applicable warranty ("Non-Defective Products"), RISCO will notify the
customer of such determination and will return the applicable Product to customer at customer's
expense. In addition, RISCO may propose and assess customer a charge for testing and
examination of Non-Defective Products.
Entire Liability. The repair or replacement of products in accordance with this warranty shall be
RISCO's entire liability and customer's sole and exclusive remedy in case a material defect in a
product shall be discovered and reported as required herein. RISCO's obligation and the
Warranty are contingent upon the full payment by customer for such Product and upon a proven
weekly testing and examination of the product functionality.
Limitations. The Product Warranty is the only warranty made by RISCO with respect to the
Products. The warranty is not transferable to any third party. To the maximum extent permitted
by applicable law, the Product Warranty does not apply and will be void if: (i) the conditions set
forth above are not met (including, but not limited to, full payment by customer for the product
and a proven weekly testing and examination of the product functionality); (ii) if the Products or
any part or component thereof: (a) have been subjected to improper operation or installation; (b)
have been subject to neglect, abuse, willful damage, abnormal working conditions, failure to
follow RISCO's instructions (whether oral or in writing); (c) have been misused, altered,
modified or repaired without RISCO's written approval or combined with, or installed on
products, or equipment of the customer or of any third party; (d) have been damaged by any
factor beyond RISCO's reasonable control such as, but not limited to, power failure, electric
power surges, or unsuitable third party components and the interaction of software therewith or
(e) any delay or other failure in performance of the product attributable to any means of
46 Manuel de Référence WiComm